Abderahim Aghanim
olathe,KANSAS
Summary
Professional production specialist with strong focus on team collaboration and achieving results. Skilled in overseeing production processes, optimizing workflows, and ensuring quality standards. Reliable and adaptable, effectively managing resources and fostering productive work environment. Expertise in safety protocols, inventory management, and process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Support Specialist
Garmin
03.2023 - Current
- Provided technical support to customers via phone, email and chat.
- Researched and identified solutions to customer inquiries and escalated unresolved issues to appropriate team members.
Warehouse Associate
Colman Newell
10.2021 - 03.2023
- Engaged in general warehouse management and material handling tasks.
- Forklift driver
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
FTTH/FTTP Technician/
Fibre&CO.
04.2018 - 07.2021
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Installed, resolved, and repaired fiber optic systems to ensure high-speed internet access.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Monitored team members' progress, provided feedback and guidance as needed.
Shift Supervisor ( Security )
Margo Securite
11.2017 - 08.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
Bachelor of Science - Psychology
University De Tours
Skills
- Strategic Planning
- Quality control
- Training and mentoring
- Technical Support
- Work flow planning
- Project tracking
- Microsoft Office
- JIRA, Oracle
- Analytical and Critical Thinking
- Document Translation
- Translation and Interpretation Services
- SQL
Certification
Fiber Optics Technician Certification, Fibre&CO., Lille, Lille, France, 01/01/18, 12/31/19, Installed and utilized optical fibers from a central point directly to individual buildings to provide high-speed internet access.
Languages
English
French
Arabic
Timeline
Product Support Specialist
Garmin
03.2023 - Current
Warehouse Associate
Colman Newell
10.2021 - 03.2023
FTTH/FTTP Technician/
Fibre&CO.
04.2018 - 07.2021
Shift Supervisor ( Security )
Margo Securite
11.2017 - 08.2018
Fiber Optics Technician Certification, Fibre&CO., Lille, Lille, France, 01/01/18, 12/31/19, Installed and utilized optical fibers from a central point directly to individual buildings to provide high-speed internet access.
Bachelor of Science - Psychology
University De Tours
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