Vada Norton
O'Fallon,MO
Summary
Certified instrument-rated private pilot with experience in avionics support. Expertise in navigation, aviation operations, and flight safety. Demonstrates exceptional attention to detail and strong communication abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Aviation Product Support Specialist 2
Garmin
02.2022 - Current
- Provide technical support to customers, dealers, and field staff for Garmin aviation products, ensuring timely and effective issue resolution
- Collaborate with engineering teams to identify, troubleshoot, and resolve complex technical problems related to avionics systems, navigation equipment, and software applications
- Conduct comprehensive product training sessions for clients to promote proper product usage, troubleshooting techniques, and software updates
- Manage and maintain customer relationships, serving as a primary point of contact for technical inquiries, ensuring high levels of customer satisfaction
Community Advisor
University of Central Missouri
08.2020 - 12.2021
- Implemented and enforced all College and Campus Living policies, promoting academic excellence, addressing student needs, and encouraging involvement
- Developed and conducted programs on diversity, alcohol abuse, personal development, relationships, and academic performance
- Managed administrative duties: budgeting, maintenance requests, incident reports, and room transfers
Front Desk Associate
Fairfield Inn & Suites by Marriott
02.2020 - 07.2020
- Greeted guests, offering personalized service and responding to inquiries about hotel facilities, services, and local attractions
- Efficiently managed check-in and check-out processes, ensuring accurate guest information and timely resolution of any issues
- Demonstrated strong problem-solving skills by resolving billing discrepancies, room assignment preferences, and other guest-related matters
Teller
Farmers & Merchants Bank
07.2019 - 05.2020
- Conducted various financial transactions, including deposits, withdrawals, check cashing, and fund transfers, while maintaining precision and adhering to security protocols
- Balanced cash drawer and maintained accurate records of daily transactions, ensuring compliance with banking standards and minimizing discrepancies
- Handled confidential customer information with discretion and maintained the security of sensitive documents
Education
Bachelor of Science - Aviation Management, Business Administration
University of Central Missouri
Warrensburg, MO05.2022
Skills
- Avionics systems
- Navigation equipment
- Aviation software
- Communication
- Customer service
- FAA regulations
- Aviation best practices
Certification
- Instrument Rated Private Pilot - 270 hrs total flight time
- G1000/G1000NXi Pilot Training
- GTN & Flight Display Pilot Training
Timeline
Aviation Product Support Specialist 2
Garmin
02.2022 - Current
Community Advisor
University of Central Missouri
08.2020 - 12.2021
Front Desk Associate
Fairfield Inn & Suites by Marriott
02.2020 - 07.2020
Teller
Farmers & Merchants Bank
07.2019 - 05.2020
- Instrument Rated Private Pilot - 270 hrs total flight time
- G1000/G1000NXi Pilot Training
- GTN & Flight Display Pilot Training
Bachelor of Science - Aviation Management, Business Administration
University of Central Missouri
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