Summary
Overview
Work History
Education
Skills
Timeline
Generic

ABDI MNONGERWA

Columbus,OH

Summary

Dynamic Field Service Technician with a proven track record at Spectrum, excelling in fault diagnosis and hardware repair. Adept at educating customers and enhancing satisfaction while ensuring compliance with safety standards. Recognized for strong problem-solving abilities and effective training, consistently delivering optimal service and reducing repeat calls.

Overview

8
8
years of professional experience

Work History

Field Service Technician

Spectrum
01.2023 - Current
  • Installed, maintained, and repaired Spectrum cable, internet, and phone services for residential and commercial customers
  • Performed signal testing and troubleshooting using specialized equipment to ensure optimal performance and compliance with company standards
  • Educated customers on equipment usage and services, ensuring high customer satisfaction and reducing repeat service calls
  • Conducted service upgrades, downgrades, and disconnects in accordance with company policies and safety protocols
  • Maintained accurate records of service calls, equipment, and customer interactions using handheld systems
  • Ensured compliance with OSHA and company safety standards while working in various environments, including rooftops and confined spaces
  • Collaborated with dispatch and support teams to optimize routing and resolve technical issues efficiently
  • Demonstrated strong problem-solving skills and technical knowledge to resolve complex connectivity issues on-site

Repair Technician

Rugby Telecom
04.2021 - 01.2023
  • Maintained inventory of repair supplies and ordered parts.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Followed detailed repair and maintenance procedures for consumer products.
  • Dismantled machines and equipment to remove defective parts.
  • Repaired and tested electronic circuit boards, wiring and components.

Production Lead

NPSG
02.2018 - 09.2021
  • Handled production line documentation for waste, downtime and output.
  • Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
  • Maintained safe work areas by keeping pathways and stations free of hazards and excess waste or materials.
  • Supported employees by accurately tracking time and proactively resolving any conflicts.
  • Operated equipment such as forklifts and overhead cranes to safely move heavy loads.
  • Trained workers in proper operation, calibration, and maintenance of production line equipment.

Education

High School Diploma -

Franklin Heights High School
Columbus, OH

Skills

  • Safety assessment
  • Customer education
  • Fault diagnosis
  • Tool management
  • Timely reports completion
  • Hardware repair
  • Hand tools proficiency
  • Diagnostic testing
  • Hardware and software installation
  • Cabling/Fiber Optics
  • Issue escalation
  • Repair and installation
  • Electrical troubleshooting
  • Troubleshooting and repair
  • Training and mentoring
  • Networking

Timeline

Field Service Technician

Spectrum
01.2023 - Current

Repair Technician

Rugby Telecom
04.2021 - 01.2023

Production Lead

NPSG
02.2018 - 09.2021

High School Diploma -

Franklin Heights High School

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