Abdiel Merino Cruz
Nutritional Service Attendant and call center Agent
Apopka,FL
Summary
Driven Busser with 2 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Restaurant Busser
Café Positano
Apopka, Florida
04.2022 - Current
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Education
Bachelor Degree - Bachiller
Pre-university: Capitán San Luis
Rio Seco, Banes, Holguín, Cuba. 09.2008 - 06.2011
Elementary School - Primary
Julio Varona
Rio Seco, Banes, Holguín, Cuba. 09.1999 - 06.2005
Secondary School - Middle School Education
Conrado Benítez
Banes, Holguín, Cuba. 09.2005 - 06.2008
Skills
Dining room organization
Quality assurance
Waste management
Kitchen stock management
Food preparation and safety
Table setting knowledge
Interpersonal relations
Food safety
Spanish, Portuguese, English
I am very fluent in Spanish and Portuguese, and English the basic.
Timeline
Restaurant Busser
Café Positano
04.2022 - Current
Bachelor Degree - Bachiller
Pre-university: Capitán San Luis
09.2008 - 06.2011
Secondary School - Middle School Education
Conrado Benítez
09.2005 - 06.2008
Elementary School - Primary
Julio Varona
09.1999 - 06.2005