Abdiel Volcy
Orlando,FL
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at AutoZone through expert product recommendations and efficient problem-solving. Excelled in fast-paced environments, notably as an Online Personal Shopper at Walmart, ensuring seamless service under tight deadlines. Skilled in cash handling and customer service excellence, I bring a blend of patience, empathy, and operational efficiency to exceed employer expectations.
Overview
1
1
year of professional experience
Work History
Customer Sales Representative
AutoZone
Orlando, FL
11.2024 - Current
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Greeted customers upon arrival at the store and provided assistance as needed.
- Operated register, handled cash and processed credit card transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Changing vehicle batteries, wiper blades, testing alternators, changing headlight bulbs, and taillight bulbs.
- Identified needs of customers promptly and efficiently.
Online Personal Shopper
Walmart
Orlando, FL
06.2024 - 11.2024
- Satisfied customers with quick, accurate service under tight deadlines.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Greeted customers and answered product or service questions.
- Delivered customers' groceries to their vehicle that they ordered online.
- Secured and stored items until customer pickup.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Offered virtual shopping consultations for clients unable to meet in person.
Education
High School Diploma -
West Oak Academy
Orlando, FL05-2024
Some College (No Degree) - HVAC COOLING & HEATING
Orange Technical College
Orlando, FLSkills
- Cash handling
- Returns processing
- Gift card handling
- Product restocking
- Sales transactions
- Cash register systems
- Customer service excellence
- Customer service
- Patience and empathy
- Product picking
- Flexible schedule
Languages
English
Native/ Bilingual
Timeline
Customer Sales Representative
AutoZone
11.2024 - Current
Online Personal Shopper
Walmart
06.2024 - 11.2024
High School Diploma -
West Oak Academy
Some College (No Degree) - HVAC COOLING & HEATING
Orange Technical College