Theodore Mazique
Fairfax,VA
Summary
Resourceful Customer Sales Representative with 4 years of experience selling Gaming Consoles, Computers, and TV's. Dedicated to cost effective financial planning and personal customer relationships. Outstanding knowledge of customer service and modern negotiation tactics.
Overview
4
4
years of professional experience
Work History
Customer Sales Representative
Best Buy
Fairfax, VA
10.2016 - 03.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
- Sold Gaming Consoles to customers through Knowledge and Training.
- Contacted potential customers to capitalize on sales opportunities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Emphasized product specifications to meet customer needs.
- Described product highlights and benefits to help guide purchasing decisions.
- Conferred with customers to understand needs and make targeted Product recommendations.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Attended monthly sales meetings and quarterly sales trainings.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Acquired and applied Gaming knowledge to create effective dialogue with customers.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Prepared and deliver customer sales quotes.
- Maintained current knowledge of evolving changes in Gaming marketplace.
- Presented information to customers, peers and management.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Set and achieved company defined sales goals.
- Exceptional computer skills
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Provided expert identification of key territory Gaming business needs.
- Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales
- Trained new employees on customer service, money handling and organizing strategies.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Education
High School Diploma -
Fairfax High School
06.2016
No Degree - Information Technology
Northern Virginia Community College
Skills
- POS Systems
- Sales
- Point of Sale Systems
- Product Knowledge
- Customer Complaint Resolution
- Prospecting Clients
- Product Sales
- Cash Register Operation
- Upselling and cross-selling
- Cash Handling
- SalesForce
- Product promotions
- Product knowledge
- Stocking and replenishing
- Point of sale operation
- Product and service sales
- Training & Development
- MS Office
- Good telephone etiquette
Hobbies
I love to work with Computers it's my passion.
Education
false
Timeline
Customer Sales Representative
Best Buy
10.2016 - 03.2021
High School Diploma -
Fairfax High School
No Degree - Information Technology
Northern Virginia Community College