Dillon Ozbat
Saginaw
Summary
Dynamic Customer Sales Representative with a proven track record at Dicks Sporting Goods, excelling in complaint resolution and cash handling. Known for enhancing customer engagement and achieving sales targets through effective product knowledge and a goal-oriented mindset. Committed to fostering positive relationships, resulting in increased customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Customer Sales Representative
Sandlot Sports LLC Saginaw
Saginaw, MI
02.2025 - 02.2026
- Assisted customers in selecting merchandise and processing sales transactions
- Provided product knowledge to enhance customer experience and satisfaction
- Handled customer inquiries and resolved issues promptly
- Collaborated with team members to optimize store layout for improved sales
- Maintained cleanliness and organization of sales floor and stockroom
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Assisted call-in customers with questions and orders.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Negotiated prices, terms of sales and service agreements.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Front End Supervisor
Dicks Sporting Goods
Saginaw, MI
03.2020 - 02.2025
- Supervised daily front-end operations, ensuring team adherence to company policies and customer service standards.
- Trained and mentored new associates on point-of-sale (POS) systems and customer engagement techniques.
- Managed cash handling procedures, maintaining accuracy in transactions and register reconciliation.
- Conducted regular inventory audits, ensuring stock levels met operational needs and reducing shrinkage.
- Collaborated with management to implement promotional activities, enhancing customer experience during sales events.
- Resolved customer inquiries and issues promptly, fostering a positive shopping environment and improving satisfaction ratings.
- Analyzed sales trends to identify opportunities for improving product placement and merchandising strategies.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Improved efficiency, optimizing layout of front end to reduce customer waiting time.
- Conducted regular performance reviews, providing constructive feedback and identifying areas for development.
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Shift Manager
Kokomos Family Fun Center
Saginaw, MI
04.2017 - 01.2020
- Supervised daily operations to ensure efficient service delivery and guest satisfaction.
- Managed staff schedules to optimize labor resources during peak hours.
- Trained new employees on operational procedures and customer service standards.
- Implemented safety protocols to maintain a secure environment for staff and guests.
- Resolved customer complaints promptly, enhancing overall guest experience.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Marketing
Delta College
Bay City, MI05.2016
High School Diploma - General Studies
Caro High School
Caro, MI05.2012
Skills
- Patience and resilience
- Company policies
- Cash handling
- Complaint resolution
- POS systems
- Salesmanship
- Product knowledge
- Customer account management
- Customer needs assessment
- Performance tracking
- Customer engagement
- Goal-oriented mindset
- Product promotions
Timeline
Customer Sales Representative
Sandlot Sports LLC Saginaw
02.2025 - 02.2026
Front End Supervisor
Dicks Sporting Goods
03.2020 - 02.2025
Shift Manager
Kokomos Family Fun Center
04.2017 - 01.2020
Marketing
Delta College
High School Diploma - General Studies
Caro High School