Nikola Stevic
Wood Dale,IL
Summary
Results-driven professional with a proven track record in customer service and communication. Skilled in identifying business opportunities through strategic networking and follow-ups, leading to enhanced client satisfaction and retention rates.
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
Litgen Concrete Cutting
Elk Grove Village, Illinois
04.2025 - Current
- Assisted customers in selecting concrete cutting services and products.
- Explained service options and pricing to enhance customer understanding.
- Responded to customer inquiries via phone and email promptly.
- Conducted follow-up calls to ensure customer satisfaction and retention.
- Answered customer inquiries regarding product features, availability, and pricing.
- Created detailed proposals for clients outlining products and services offered by the company.
- Identified new business opportunities through networking and cold calling.
PT Hub Supervisor
UPS
Addison, IL
04.2021 - Current
- Supervised daily hub operations, ensuring efficient workflows and organization.
- Managed staffing and scheduling to optimize operational efficiency.
- Trained new employees on operational procedures and safety protocols.
- Monitored safety protocols, fostering a secure working environment for all staff members.
- Analyzed daily reports to identify improvement opportunities and resource needs.
- Assisted team members with task prioritization and workload distribution throughout the hub.
Education
Associate of Applied Science - Business Management
College of DuPage
Glen Ellyn, IL05-2024
Skills
- Product knowledge
- Customer service
- Networking techniques
- Team supervision
- Effective communication
- Attention to detail
- Patience and resilience
- Problem-solving
- Professional demeanor
- Problem-solving aptitude
Timeline
Customer Sales Representative
Litgen Concrete Cutting
04.2025 - Current
PT Hub Supervisor
UPS
04.2021 - Current
Associate of Applied Science - Business Management
College of DuPage