Brigid Heatherman
Lake City,FL
Summary
Customer sales representative with strong skills in transaction processing, visual merchandising, and customer relationship management. Proven track record of enhancing customer satisfaction and driving sales through effective product knowledge and organized displays.
Overview
14
14
years of professional experience
Work History
Customer Sales Representative
Belk Department Store
Lake City, FL
10.2024 - 12.2024
- Guided customers in locating products and shared detailed information to enhance their shopping experience.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Nurtured relationships with customers through proactive follow-up communications, fostering repeat business.
- Collaborated with team members to deliver excellent customer service.
- Processed transactions efficiently at point of sale.
- Implemented promotional displays to attract interest and drive sales.
- Maintained organized merchandise displays to enhance store presentation.
- Managed inventory levels by restocking shelves throughout shifts.
Staff Nurse
Key West Surgical Center
Key West, Florida
06.2022 - 01.2024
- Administered medications and monitored patient vital signs during surgical procedures.
- Assisted surgeons by efficiently providing instruments and supplies to ensure smooth surgical procedures.
- Educated patients on post-operative care and recovery protocols.
- Collaborated with healthcare team to develop and implement effective patient care plans.
- Maintained accurate patient records and documented medical information to support high-quality patient care.
- Trained new nursing staff on surgical care protocols and best practices.
- Participated in quality improvement initiatives to enhance patient care standards and outcomes.
Customer Service Representative
HCA Healthcare Inc.
Fort Lauderdale, Florida
10.2010 - 03.2019
- Provided excellent customer service to resolve complaints promptly.
- Managed patient inquiries and concerns, resulting in improved service experience.
- Developed strong relationships with customers through personalized assistance, fostering loyalty and trust.
- Collaborated with healthcare teams, leading to enhanced patient satisfaction.
- Educated patients on healthcare services and available resources.
- Assisted with scheduling appointments for various medical services.
- Documented interactions in electronic health record systems for accurate tracking.
- Maintained confidentiality of patient information in all communications.
Education
Associate of Arts - Science
Broward College
Fort Lauderdale, FL01-1990
Skills
- Sales strategies
- Transaction management
- Product promotion
- Product display optimization
- Stock coordination
- Product expertise
- Customer engagement
- Customer service
- Sales techniques
- Product knowledge
- Inventory management
- Customer relationship management
- Transaction processing
- Problem solving
Timeline
Customer Sales Representative
Belk Department Store
10.2024 - 12.2024
Staff Nurse
Key West Surgical Center
06.2022 - 01.2024
Customer Service Representative
HCA Healthcare Inc.
10.2010 - 03.2019
Associate of Arts - Science
Broward College