Anamaria DeLaCadena-Sweet
Houston,AL
Summary
Customer service and sales professional with experience in complaint resolution, POS systems, and cash handling. Known for strong customer engagement, policy-based support, and reliable performance tracking in fast-paced service environments.
Overview
8
8
years of professional experience
Work History
Customer Sales Representative
MCI Telecommunications
07.2025 - 09.2026
- Handled inbound and outbound customer calls to promote telecommunications services and close sales.
- Resolved billing, service, and account inquiries with accurate, customer-focused communication.
- Identified customer needs and recommended plans, features, and upgrades to support retention.
- Processed orders, service changes, and account updates in CRM systems.
Customer Service Team Lead
World Wide Flight Services
01.2022 - 04.2025
- Resolved escalated passenger concerns with professionalism, de-escalation, and policy-based service recovery.
- Led customer service agents through check-in, gate, and baggage procedures to maintain smooth passenger flow.
- Monitored daily service operations and reassigned staff to support flight schedules and airport coverage.
- Trained new team members on service standards, communication protocols, and operational procedures.
Amazon Associate
Amazon
03.2021 - 02.2022
- Led workflow coordination across inbound and outbound stations to reduce bottlenecks and delays.
- Trained new associates on safety procedures, scanning standards, and fulfillment processes.
- Operated handheld scanners to pick, pack, and sort inventory while maintaining order accuracy.
Burger King Crew Member
Burger King
04.2018 - 06.2021
- Managed drive-thru orders, ensuring prompt service and correct order fulfillment.
- Operated cash register and POS systems to process orders accurately during high-volume service.
- Prepared burgers, fries, and beverages while following food safety and quality standards.
- Maintained clean kitchen, lobby, and food prep areas to support sanitation compliance.
Education
High School Diploma -
Online Virtual School
Wichita, KS05-2016
Skills
- POS systems
- Cash handling
- Sales strategies
- Sales transactions
- Issue resolution
- Market awareness
- Company policies
- Patience and resilience
Timeline
Customer Sales Representative
MCI Telecommunications
07.2025 - 09.2026
Customer Service Team Lead
World Wide Flight Services
01.2022 - 04.2025
Amazon Associate
Amazon
03.2021 - 02.2022
Burger King Crew Member
Burger King
04.2018 - 06.2021
High School Diploma -
Online Virtual School