Jeremy Stebbins
Spearfish,SD
Summary
Dynamic customer sales representative with proven skills in effective communication and relationship building. Committed to enhancing client satisfaction and driving sales through exceptional service. Adaptable professional with a strong background in customer service and sales negotiations. Notable for improving customer satisfaction through problem-solving and effective communication. Prepared to contribute to organizational success by enhancing customer experiences and driving sales growth.
Overview
11
11
years of professional experience
Work History
Customer Sales Representative
Plumbing & Heating Wholesale
Rapid City, South Dakota
02.2025 - Current
- Answered customer inquiries regarding product features, availability, and pricing.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assessed customer needs to recommend appropriate products or services.
- Consulted with customers regarding needs and addressed concerns.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
- Processed customer orders accurately using company inventory management systems.
- Built strong relationships with clients to enhance customer satisfaction and loyalty.
- Resolved customer complaints effectively, maintaining a positive company reputation.
- Gave customers quotes based on potential sales.
- Attended weekly team meetings to discuss upcoming projects and challenges.
- Negotiated prices and sales contracts.
General Manager
Plumbing & Heating Wholesale
Rapid City, South Dakota
06.2023 - Current
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained relationships with vendors to obtain best pricing on supplies and materials.
- Implemented marketing strategies to promote range events and memberships.
- Resolved customer inquiries and concerns to enhance satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
Counter Sales Associate
Plumbing & Heating Wholesale
Rapid City, South Dakota
06.2021 - Current
- Assisted customers in selecting plumbing and heating products for various projects.
- Provided excellent customer service to ensure customer satisfaction.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Maintained extensive knowledge of product specifications and features to provide accurate information to customers.
- Greeted customers in a friendly and professional manner.
- Collaborated with team members to enhance customer experience and streamline sales processes.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels and organized stock for efficient access.
- Maintained a clean and organized sales floor to enhance customer experience.
- Collaborated with team members to ensure timely order fulfillment and service.
- Handled customer inquiries and resolved issues with professionalism and care.
- Stocked shelves with merchandise according to company guidelines.
- Processed returns quickly and efficiently according to company policy.
- Assisted customers with inquiries regarding products, services, and store policies.
- Received incoming shipments and ensured accuracy of orders.
- Participated in weekly team meetings to discuss performance goals and strategies for improvement.
- Performed cashier duties, including taking payments and issuing receipts.
- Greeted customers to determine wants or needs.
HVAC Assistant
Ebelution LLC
Rapid City, South Dakota
11.2019 - 06.2021
- Assisted technicians in installing heating and cooling systems.
- Supported maintenance tasks for HVAC equipment and systems.
- Coordinated with team members to complete service calls promptly.
- Documented service reports and equipment inspections accurately.
- Communicated effectively with customers regarding service schedules.
- Assisted in installing, repairing and maintaining HVAC systems.
- Worked closely with technicians in order to complete assigned tasks efficiently.
- Maintained records of all repairs performed on HVAC equipment.
- Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
- Managed inventory of HVAC parts and supplies, ensuring availability of necessary components for repairs and installations.
- Calibrated HVAC equipment and systems for optimal performance and energy efficiency.
Firearms Instructor
The Shootist Gun Range
Englewood, Colorado
06.2018 - 10.2019
- Instructed students in firearm safety and handling techniques.
- Conducted live-fire training sessions to enhance shooting skills.
- Evaluated student performance and provided constructive feedback.
- Facilitated workshops on legal responsibilities of firearm ownership.
- Coordinated range operations to ensure a safe training environment.
- Mentored junior instructors in effective teaching methods and safety protocols.
- Instructed students on proper weapon assembly and disassembly procedures as well as maintenance protocols.
- Provided instruction on the safe handling of firearms in multiple settings.
- Identified areas where student performance needed improvement and provided corrective guidance.
- Maintained accurate records of all training activities, including attendance and performance data.
General Manager
The Shootist Gun Range
Englewood, Colorado
08.2017 - 10.2019
- Managed daily operations of the gun range to ensure a safe environment.
- Developed staff schedules to optimize coverage and efficiency.
- Trained employees on safety protocols and customer service standards.
- Oversaw inventory management and procurement of firearms and equipment..
- Coordinated maintenance of facilities and firearms to ensure compliance.
- Resolved customer inquiries and concerns to enhance satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Built and maintained loyal, long-term customer relationships through effective account management.
Customer Service Representative
Iron Horse Armory
Parker, Colorado
03.2015 - 07.2017
- Assisted customers in identifying and selecting firearms and accessories.
- Handled customer inquiries via phone, email, and in-person interactions.
- Resolved product issues and complaints with professionalism and care.
- Educated customers on firearm safety and proper handling techniques.
- Collaborated with team members to improve service delivery processes.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
Denver, CO08-2018
High School Diploma -
Paloma Valley High School
Menifee, CA08-2014
Skills
- Customer service
- Sales negotiations
- Inventory management
- Order processing
- Product knowledge
- Customer relationship management
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Relationship building
- Decision making
- Goal-oriented mindset
- Patience and resilience
- Purchasing quotes
- Customer account management
- Sales negotiation
- Company policies
- Inbound call management
References
References available upon request.
Timeline
Customer Sales Representative
Plumbing & Heating Wholesale
02.2025 - Current
General Manager
Plumbing & Heating Wholesale
06.2023 - Current
Counter Sales Associate
Plumbing & Heating Wholesale
06.2021 - Current
HVAC Assistant
Ebelution LLC
11.2019 - 06.2021
Firearms Instructor
The Shootist Gun Range
06.2018 - 10.2019
General Manager
The Shootist Gun Range
08.2017 - 10.2019
Customer Service Representative
Iron Horse Armory
03.2015 - 07.2017
Bachelor of Science - Criminal Justice
Metropolitan State University of Denver
High School Diploma -
Paloma Valley High School