Abdikani Mohamed
Columbus
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Professional in technical environments, prepared to excel in high-stakes data center operations. Proven track record of managing complex systems and ensuring operational continuity. Highly collaborative, known for adaptability and meeting evolving demands. Key skills include system monitoring, problem resolution, and infrastructure maintenance.
Overview
4
4
years of professional experience
Work History
Cellular Sales Representatives
Device Sales: Offered a wide range of mobile phone
05.2023 - 07.2024
- Analyzed customer feedback to improve products and services.
- Analyzed market trends to identify potential sales opportunities.
- Coordinated with other departments to ensure timely delivery of orders.
Image Techncian
Insight Enterprises
11.2023 - 06.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked effectively in fast-paced environments.
- Laid out materials and system components to prepare for installation.
- Collaborated with team members to ensure smooth workflow and successful project completion.
Data Center Technician
E2 Optics
12.2022 - 08.2023
- Network installation and configuration (routers, switches, firewalls)
- Patching ToRs and patch panels
- Troubleshooting network issues (LAN, WAN, VPN)
- Network performance monitoring and optimization
- Performed physical installation of network
- server racks, stacking
- configuring devices
- Wireless network setup and maintenance
- Network security (firewall configuration, VPN setup)
- Server and network hardware troubleshooting
- Knowledge of network protocols and standards
- Attention to detail and problem-solving skills•
Customer Service Representative
AT&T
08.2022 - 04.2023
- Provided exceptional customer service and technical support to AT&T clients through high-volume inbound phone calls, resolving a wide range of inquiries and issues in a courteous and efficient manner
- Demonstrated in-depth knowledge of AT&T's comprehensive product and service portfolio, including wireless plans, internet, TV, and business solutions, to recommend tailored solutions
- Documented all customer interactions and case details meticulously in AT&T's customer relationship management (CRM) system, ensuring accurate records and maintaining data confidentiality
- Collaborated cross-functionally with various AT&T departments, including billing, technical support, and logistics, to research account information, communicate updates, and facilitate timely resolutions
- Participated actively in ongoing training programs to stay up-to-date on the latest AT&T product enhancements, policy changes, and process improvements
- Exhibited a friendly, empathetic, and patient communication style when interacting with customers, successfully building trust and sustaining positive long-term relationships
- Identified strategic upsell and cross-sell opportunities to introduce customers to complementary AT&T products and services, contributing to revenue growth objectives
- Escalated high-priority customer complaints or complex technical issues to supervisors to ensure prompt and appropriate resolution, exceeding customer expectations
- Provided valuable insights and recommendations to management to help enhance customer experience strategies, optimize call center workflows, and refine training programs
- Maintained exemplary customer service standards by adhering to predetermined response time targets and prioritizing timely resolution of inquiries and issues
- Demonstrated strong active listening skills to fully comprehend customer concerns, ask clarifying questions, and provide comprehensive solutions during phone interactions
- Remained calm and professional when handling irate or difficult customers, de-escalating tensions and finding mutually agreeable resolutions
- Commended by supervisors for proactively identifying process improvements and implementing innovative solutions to enhance overall call center efficiency
Service Technician
AT&T
04.2021 - 06.2022
- Diagnosed and repaired a wide range of equipment, systems, and machinery using advanced troubleshooting techniques and specialized tools
- Performed preventive maintenance on equipment to minimize downtime and ensure optimal performance, following established protocols and checklists
- Documented all repair work, parts used, and recommendations for future maintenance in detailed service logs and work orders
- Collaborated closely with equipment operators and production teams to understand operational issues and work efficiently to resolve problems
- Demonstrated strong technical aptitude and hands-on skills to quickly identify the root causes of equipment malfunctions or breakdowns
- Participated actively in ongoing training programs to stay up-to-date on the latest advancements in equipment technology, maintenance practices, and safety procedures
- Exhibited a professional, courteous, and customer-focused demeanor when interacting with clients and internal stakeholders
- Contributed to the development of preventive maintenance schedules and equipment replacement plans to support long-term operational objectives
- Maintained a clean, organized, and well-stocked work area to ensure the availability of necessary tools and parts for efficient service delivery
Sales Representative
Motown Management
09.2020 - 03.2021
- Consistently surpassed quarterly and annual sales targets by 15-20% through proactive prospecting, effective lead qualification, and consultative selling techniques
- Executed the full sales cycle, from lead generation and qualification to conducting needs assessments, delivering compelling product demonstrations, addressing objections, and closing deals
- Developed and nurtured a robust pipeline of highly qualified leads by leveraging a diverse range of prospecting methods, including cold calling, email outreach, networking events, and referrals
- Demonstrated comprehensive product knowledge to educate customers on features, benefits, and unique value propositions, addressing their pain points and crafting tailored solutions
- Utilized advanced sales tools and customer relationship management (CRM) software to meticulously track all customer interactions, monitor opportunities, and generate accurate sales forecasts
- Delivered captivating sales presentations and product demonstrations that engaged decision-makers, effectively addressed objections, and secured new business with a high success rate
- Collaborated seamlessly with cross-functional teams in marketing, operations, and customer service to ensure a smooth customer onboarding process and ongoing exceptional support
- Maintained a thorough understanding of the competitive landscape, industry trends, and evolving customer needs to identify new revenue opportunities and provide informed recommendations for product enhancements
- Recognized consistently for outstanding sales performance, earning prestigious awards and accolades for consistently exceeding quarterly and annual sales goals
- Provided valuable strategic insights and data-driven recommendations to management to help refine sales strategies, improve lead generation tactics, and optimize the overall sales process
- Mentored and trained junior sales representatives, sharing best practices and providing guidance to accelerate their professional development and sales skills
- Consistently received glowing feedback from customers on the exceptional quality of service, responsiveness, and professionalism demonstrated throughout the sales cycle
Education
Bachelor of Arts - Business Management
Muskingum University
10 College Dr, New Concord, OH 4376212-2024
Skills
- Data center operations
- Network troubleshooting
- Network support
- Hardware diagnostics
- IT support
- Asset management
- Server management
- Structured cabling
- Software installation
- Problem-solving
- Economics education
- Marketing enhancement
- Graphic design
- Operations management
Accomplishments
• Academic Achievement:
• Graduated with a Bachelor of Arts in Business Management
• Dean’s List for 4 semesters
• Projects/Research:
• Completed capstone project:
Optimizing Small Business Operations for Growth
• Conducted research on effective leadership strategies in small businesses.
Timeline
Image Techncian
Insight Enterprises
11.2023 - 06.2024
Cellular Sales Representatives
Device Sales: Offered a wide range of mobile phone
05.2023 - 07.2024
Data Center Technician
E2 Optics
12.2022 - 08.2023
Customer Service Representative
AT&T
08.2022 - 04.2023
Service Technician
AT&T
04.2021 - 06.2022
Sales Representative
Motown Management
09.2020 - 03.2021
Bachelor of Arts - Business Management
Muskingum University
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