Abdikarim Sheikh
Powell
Summary
Proven professional with a history at Loop Medical Transportation, adept in route planning and exceptional customer service. Excelled in enhancing patient satisfaction and safety, demonstrating critical thinking and effective communication. Recognized for reliability and fostering trust, significantly improving company reputation and reducing missed appointments.
Personable and dependable, with strong commitment to ensuring safe and timely transportation. Knowledgeable about local routes and traffic patterns, with proficiency in vehicle maintenance and customer service. Dedicated to providing compassionate and reliable support to those in need of non-emergency medical transportation.
Overview
16
16
years of professional experience
Work History
Non-Emergency Medical Driver
Loop Medical Tranportation
08.2024 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Developed strong relationships with regular patients to foster trust in our services.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
Dispatcher
Dublin Tranportation
06.2014 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Security Officer
Safety Line
12.2008 - 05.2014
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Associate of Science - Science
Columbus State Community College
Columbus, OH12-2011
Skills
- Defensive driving
- Confidentiality compliance
- Scheduling appointments
- Vehicle inspection
- Patient transport
- Route planning
- Wheelchair assistance
- Critical thinking
- HIPAA compliance
- Customer Service-oriented
- Safe driving techniques
- Teamwork and collaboration
- Customer service
- Time management
- Reliability
- Flexibility
- Active listening
- Effective communication
Languages
Somali
Full Professional
Timeline
Non-Emergency Medical Driver
Loop Medical Tranportation
08.2024 - Current
Dispatcher
Dublin Tranportation
06.2014 - Current
Security Officer
Safety Line
12.2008 - 05.2014
Associate of Science - Science
Columbus State Community College
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