Rafe Ramsarran
Rockmart,GA
Summary
Motivated and enthusiastic fulfillment associate with a strong desire to contribute to the growth of a company. Proven ability to consistently meet deadlines and pay meticulous attention to details. Seeking a position to apply skills and drive, making a positive impact on an organization's success.
Overview
3
3
years of professional experience
Work History
Non-Emergency Medical Driver
Metro Atlanta Ambulance
Marietta, GA
05.2024 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Collaborated with dispatchers to optimize scheduling and route planning for maximum efficiency.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Streamlined patient pick-up and drop-off processes, making efficient use of time and minimizing delays for all parties involved.
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Assisted patients with mobility challenges, utilizing proper lifting techniques and equipment for their safety and comfort.
- Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Managed emergency situations calmly and efficiently, contacting appropriate personnel when necessary.
- Maintained a clean and comfortable vehicle for patients, ensuring a positive experience during transport.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Conducted thorough pre-transport assessments to identify any potential issues or special accommodations needed for each patient.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Developed strong relationships with regular patients to foster trust in our services.
- Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
- Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
- Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Achieved daily preparation for vehicle inspections prior to travel.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
- Assisted handicapped customers to safely complete transfers between van and facility.
- Communicated with patients and healthcare workers in both English and Language.
- Effectively communicated with dispatch to schedule transport progression and receive new orders.
- Transported patients and clientele using Type and Type vehicles between medical facilities.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Delivery Driver
Kroger
McDonough, GA
10.2022 - 10.2023
- Pre and post inspection of Kroger vans with an acquired DOT medical card
- Provide exceptional customer service and deliver groceries in a safe and efficient manner
- Train new employees.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Delivery Driver
Amazon DSP
Orlando, FL
06.2021 - 08.2022
- Safe driving and control of vehicle in various weather conditions at all times while delivering packages to residential communities and businesses
- Load and unload a minimum of 250 packages and lift up to 75 lbs
- Assist and deescalate customer issues in relations to their delivery
- Train new employees.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
High School Diploma -
Christopher Columbus High School
02.2014
Skills
- Team oriented and self-sufficient
- Written and spoken communication
- Critical thinking
- Time management
- Technical familiarity
- Defensive Driving
- Confidentiality Compliance
- Scheduling appointments
- Vehicle Inspection
- Patient Transport
- Route Planning
- GPS Navigation
- Adaptive driving
- Vehicle Maintenance
- Lifting Techniques
- Critical thinking abilities
- Customer Service-Oriented
- Medical Equipment Operation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- City and non-city driving
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Transportation
- Decision-Making
- Passenger Safety
- Relationship Building
- Vehicle inspections
- Transportation Regulations
Timeline
Non-Emergency Medical Driver
Metro Atlanta Ambulance
05.2024 - Current
Delivery Driver
Kroger
10.2022 - 10.2023
Delivery Driver
Amazon DSP
06.2021 - 08.2022
High School Diploma -
Christopher Columbus High School