Abdinacm Omar
Columbus,OH
Summary
Technology-inclined professional possessing strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT position. Ready to help achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Intern
Masjid As-Salaamah
02.2024 - 09.2024
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Supported senior developers in implementing new technologies and refining existing systems.
IT Help Desk Technician
Iman Wireless
05.2023 - 11.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Assisted in system migrations, ensuring minimal downtime and a smooth transition for all users involved.
Security Officer
Securitas Security Services USA
01.2022 - 06.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Northland Highschool
Columbus, OH06-2023
Skills
- HTML
- Continuous learning mindset
- CSS
- Strong programming skills
- Service support
- Problem-Solving
- Help Desk Support
- Software Installation
- Troubleshooting Technical
- Troubleshooting
Certification
- CompTIA Network+ - Computing Technology Industry Association (CompTIA).
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Languages
Somali
Full Professional
Timeline
IT Intern
Masjid As-Salaamah
02.2024 - 09.2024
IT Help Desk Technician
Iman Wireless
05.2023 - 11.2023
Security Officer
Securitas Security Services USA
01.2022 - 06.2022
High School Diploma -
Northland Highschool