Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Abdirahman Farah

Saint Paul,MN

Summary

Results-oriented professional with extensive experience in patient management and crisis intervention at Alpha Home Care Services. Demonstrated success in improving client satisfaction through compassionate care and strong communication skills. Proficient in clinical assessment and report writing, consistently meeting high standards across various settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

PCA

Alpha Home Care Services
Minneapolis, MN
05.2022 - Current
  • Provided daily living assistance, including hygiene and mobility support for clients.
  • Maintained accurate documentation of client progress and completed tasks.
  • Communicated regularly with supervisors and families regarding care plans.
  • Established trust and rapport through consistent, compassionate care.
  • Demonstrated responsibility and reliability across all assigned tasks.
  • Exhibited patience while assisting clients with various needs.
  • Ensured adherence to care protocols, enhancing overall client satisfaction.

Warehouse Associate

Amazon
Shakopee, MN
01.2022 - 02.2023
  • Picked and packed over 250 customer orders per shift with 99% accuracy.
  • Operated pallet jacks and RF scanners to maintain precise inventory control.
  • Maintained clean workspace and adhered to all safety protocols.
  • Exceeded daily productivity goals in high-volume environments.

Customer Service Representative

Target
Brooklyn Park, MN
05.2021 - 12.2022
  • Managed over 50 customer calls each shift concerning orders, returns, and tracking.
  • Resolved complaints with professionalism and efficiency to enhance customer experience.
  • Documented interactions in internal systems while following up with customers promptly.
  • Achieved recognition for maintaining customer satisfaction scores above 95%.

Stocking Associate

Walmart
Maplewood, MN
09.2019 - 04.2021
  • Replenished shelves to maintain optimal inventory levels and accuracy.
  • Unloaded delivery trucks and organized backroom stock efficiently.
  • Collaborated with team leads to ensure timely stocking during peak hours.

Education

Bachelor of Arts - Clinical Psychology

Century College
White Bear Lake, MN
07-2031

Skills

  • Clinical assessment and data analysis
  • Report writing
  • Patient management
  • Crisis intervention
  • Team collaboration

Certification

  • PCA Training
  • CPR / First Aid Certified

Accomplishments

  • Employee of the Month, Amazon Fulfillment Center – March 2024
    Recognized for speed, accuracy, and teamwork on the floor.
  • Top Performer Award, Target Call Center – Q2 2022
    Achieved 98% customer satisfaction rating and exceeded resolution targets.
  • Perfect Attendance Award, Care Providers of Minnesota – 2023
    Demonstrated exceptional reliability with zero missed shifts all year.
  • Safety Star Recognition, Amazon – 2023
    Maintained perfect safety record while handling heavy equipment and inventory.
  • Client Appreciation Letter, PCA Role – 2024
    Received personal recognition from a client’s family for outstanding care and compassion.

Timeline

PCA

Alpha Home Care Services
05.2022 - Current

Warehouse Associate

Amazon
01.2022 - 02.2023

Customer Service Representative

Target
05.2021 - 12.2022

Stocking Associate

Walmart
09.2019 - 04.2021

Bachelor of Arts - Clinical Psychology

Century College

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