Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Maceachern

Boston,Ma

Summary

Dynamic professional with extensive expertise in underwriting and customer relationship management at XS Brokers. Demonstrated success in risk assessment and process enhancement, providing exceptional service while cultivating robust client relationships.

Overview

24
24
years of professional experience

Work History

PCA

Contact emploee
Dedham, MA
06.2020 - 04.2025
  • Collaborated with healthcare professionals to develop individualized care plans for patients.
  • Administered medications orally and topically according to physician orders.
  • Provided emotional support and companionship to elderly clients experiencing loneliness.
  • Accompanied clients to appointments and outings as needed.
  • Assisted patients with range-of-motion exercises as instructed by therapists.
  • Performed minor housekeeping tasks to maintain cleanliness in patient areas.
  • Communicated with patients to assess feelings and need for assistance.
  • Managed household duties, including grocery shopping and running errands for clients.

Underwriter

XS Brokers
Quincy, MA
08.2012 - 04.2024
  • Executed risk assessment based on underwriting guidelines while ensuring regulatory adherence.
  • Performed detailed risk analyses to facilitate profitable decision-making in underwriting roles.
  • Engaged in continuous training sessions to keep abreast of legal updates and compliance standards.
  • Coordinated with various teams to optimize service delivery and resolve product issues effectively.
  • Exhibited strong negotiation skills when interacting with customers and agents.
  • Earned recognition for delivering high-quality customer service consistently across all interactions.
  • Managed a profitable book of business, strictly adhering to internal policies and guidelines.
  • Summarized analysis results in comprehensive reports for management review.

Personal Lines Account Executive

Salhaney Insurance
Roslindale, MA
04.2009 - 08.2012
  • Executed daily account servicing for new and existing clients.
  • Resolved customer inquiries regarding billing, policy changes, or claims status.
  • Processed new business applications, renewals, cancellations, and endorsements efficiently.
  • Developed strong relationships with clients to ensure high satisfaction levels.
  • Reviewed policies to identify coverage gaps and recommend additional options.
  • Maintained updated knowledge of financial and insurance products through continuous education.
  • Responded promptly to inquiries across multiple communication channels.
  • Collaborated in team environments to enhance workplace productivity.

Billing Executive

Comcast
Malden, MA
11.2006 - 04.2009
  • Facilitated business growth through analysis of competitors and market trends.
  • Oversaw customer account management, including pricing structures and payment options.
  • Maintained audit-ready records during month-end and year-end closings.
  • Assisted in internal and external audits pertaining to billing accuracy.
  • Collaborated with collections department for swift resolution of overdue payments.
  • Managed customer inquiries regarding billing issues, ensuring prompt resolution.

Call Center Supervisor

Cross Country Roadside assistance
Malden , MA
01.2001 - 11.2006
  • Led team meetings to align on goals, share best practices, and discuss improvements.
  • Handled escalated customer service issues, preserving satisfaction and fostering long-term relationships.
  • Trained and supervised new employees, enhancing team productivity and service consistency.
  • Reviewed daily reports on call volume, sales, and other performance metrics.
  • Implemented workflow changes based on customer feedback to optimize operations.
  • Managed staff scheduling to ensure coverage during peak hours.
  • Ensured compliance with company policies and industry regulations across all functions.
  • Monitored calls for quality assurance and identified areas for improvement.

Education

Bachelor of Science - Psychology

Northeastern University
Boston, MA
06-1996

Skills

  • Underwriting
  • Administrative experience
  • Data analysis
  • Business development
  • Risk management
  • Microsoft suites, AIM, AMS and Vertafore
  • Marketing strategies
  • Business analysis
  • Operational efficiency
  • Customer relationship management
  • Insurance sales
  • Time management
  • Account management
  • Quality control metrics
  • Customer service excellence
  • Problem solving skills
  • Attention to detail
  • Relationship building techniques
  • Quick problem resolution
  • Multitasking abilities
  • Analytical thinking
  • Networking proficiency
  • Decision making skills
  • Organizational skills
  • Effective communication techniques
  • Claims processing expertise
  • Risk assessment

Timeline

PCA

Contact emploee
06.2020 - 04.2025

Underwriter

XS Brokers
08.2012 - 04.2024

Personal Lines Account Executive

Salhaney Insurance
04.2009 - 08.2012

Billing Executive

Comcast
11.2006 - 04.2009

Call Center Supervisor

Cross Country Roadside assistance
01.2001 - 11.2006

Bachelor of Science - Psychology

Northeastern University

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