Summary
Overview
Work History
Education
Skills
Timeline
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ABDIRAHMAN GELLE

Columbus,OH

Summary

Dynamic IT Support Specialist with a proven track record at Servis Amaçı, excelling in technical troubleshooting and software installation. Enhanced operational efficiency by resolving network connectivity issues and implementing effective onboarding training. Committed to delivering exceptional customer service while documenting solutions for knowledge sharing.

Overview

1
1
year of professional experience

Work History

IT Support Specialist

Servis Amaçı
Istanbul Turkey
09.2023 - 06.2024
  • Delivered technical support for hardware and software issues, ensuring prompt resolution for end-users.
  • Supported resolution of network connectivity challenges to enhance overall operational efficiency.
  • Documented user challenges and corresponding solutions in ticketing system to facilitate knowledge sharing.
  • Implemented onboarding training for new staff, focusing on IT support protocols and strategies to optimize customer service interactions.

Education

Bachelor of Science - Healthy Administration

Mersin University
03-2022

Bachelor of Science - Healthy Administration

Mersin University
03-2022

Skills

  • Technical troubleshooting
  • Technical support
  • Microsoft outlook
  • Software installation

Timeline

IT Support Specialist

Servis Amaçı
09.2023 - 06.2024

Bachelor of Science - Healthy Administration

Mersin University

Bachelor of Science - Healthy Administration

Mersin University
ABDIRAHMAN GELLE