PAUL AGUAS
Los Angeles,Ca
Summary
Career-focused professional specializing in local and wide area network support, administration, and design. Proven expertise in technical support, system administration, and a strong ability to solve problems and optimize performance. Demonstrated success in project management and team collaboration, contributing to organizational goals. Committed to continuous learning and staying updated with industry trends to enhance organizational success.
Overview
29
29
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Sinclair Broadcast Group / Tennis Channel
Santa Monica, Ca
08.2023 - Current
- Office 365 email and active directory support and administration
- JAMF and Mac support on a Windows infrastructure
- General networking / switching and routing support
- Office 365 suite support
- Adobe Creative Cloud support and administration
- Liaison between Broadcast Engineers and Corporate IT
- Support for Broadcast Engineers
- Wi-Fi support upgrade from Aruba to Meraki WAPs
- Avid Media Composer upgrade from 2018 to 2021 then 2022
- Splashtop support and administration
- Service Now ticketing software
- Image and prep Windows and Mac laptops and workstations
- Image and setup Windows servers
- Remote and in person support for users
- Remote temporary LAN and WAN setup for live broadcast events
- Office 365 2 factor authentication support
- Avid Media Composer and support
- Support network printers
- Onboarding and offboarding users
- User account management
- Meraki wireless and switch administration
- Ethernet and fiber network cabling
- Fortinet firewall administration
- Point to Point connection setup for live events
- Network printer setup for live events
- Zscaler support
- Synology storage support and administration
- Broadcast workstation support, upgrade and maintenance
- Broadcast appliance and server setup
- SharePoint and Teams administration and support
- Crestron Teams/Zoom conference system support and administration
- DHCP, DNS, TCP-IP support
- IPTV system support and administration
- Teams conference system support and administration.
Systems Administrator / IT Manager
Renegade Animation
Glendale, Ca
05.2022 - 08.2023
- Remote and in person user support
- Avid media composer and Pro Tools support
- Office 365 implementation and user support
- 2 Factor Authentication system implementation and support
- Adobe Cloud support
- 2000-2019 Windows server support
- Active Directory office 365 hybrid support
- SonicWALL firewall maintenance and VPN support
- Teradici remote desktop support
- Storyboard Pro Support
- Harmony Toonboom support
- Licensing and software procurement management
- Nortel voicemail system administration and maintenance
- Entry-Check security system administration, installation, design, maintenance and upgrades.
- SharePoint and Teams implementation and support
- General Networking Support
- IT equipment and software purchasing
- IT infrastructure design, planning and implementation
- Work with outside vendors/MSP
- Zoom video conferencing support
- Onboarding and Offboarding users
- IT department management
- Windows 10 to Windows 11 upgrade
- Google Workspace Implementation and support
- Lucid Link implementation and support
- SyncSketch Implementation and support
- Evercast support and implementation
- SohoNet Clearview Flex implementation and support
- DHCP, WINS, DNS server administration and maintenance
- Install desktop, laptop, and server hardware as needed
- Responsible for maintaining hardware inventory and software licenses
- SonicWall firewall maintenance and configuration
- Office 365 MFA implementation
- Google Workspace MFA implementation
- Budgeting for upcoming projects
Sr. Technical Support Engineer
Disney TV Animation
Burbank, Ca
07.2019 - 05.2022
- Desktop support for Windows and Mac systems
- Mac systems management using JAMF
- Asset management using Altiris
- Workstation backup using Crash Plan
- Windows systems management using SCCM
- Mac imaging using JAMF
- Windows 10 upgrade from Windows 7
- Printer moves and setup
- Hardware and Software troubleshooting
- Wireless support
- Conference room support
- Port patching
- Storyboard Pro support
- Avid Media Composer support
- Pro Tools Support
- MS Office support
- Adobe Creative Cloud support
- Symantec Endpoint Security support
- General hardware and software troubleshooting
- VDI support for general users and editors
- Creating virtual machines for VDI users
- VMware Esxi 6.7
- Teradici remote access software support
- Remote user support
- Filecloud support
- Zendesk ticketing
- Toonboom Harmony support
- Remote ADR recording support /design and implementation
- Zoom video conferencing support
- Ilok dongle and cloud support
- Evercast support
- Office 365, SharePoint, Teams, Outlook, OneDrive support
Systems Administrator
Renegade Animation
Glendale, Ca
05.2006 - 06.2019
- Exchange 2010 design and implementation and administration
- VMware ESXi virtualization design, implementation and administration
- VMware ESXi Host and VCenter server upgrade from 5.5 to 6.5
- DELL EqualLogic PS 4100 storage area network design, implementation and administration
- Windows 2012 AD maintenance design and support
- Exchange 2003 to 2010 Enterprise Migration
- Windows 2003 to 2012 AD migration
- Network support and design LAN/WAN
- Remote user support
- Windows 2000, 2003, 2008 & 2012 server and active directory administration and maintenance
- Filemaker database administration and client support
- Windows & Exchange 2000 active directory implementation and migration from NT 4.0
- Avid Server Lan share / unity client and server maintenance and support
- Avid ISIS to Nexis Pro Server migration and implementation and administration
- Phone system administration and maintenance (Nortel Norstar)
- Cisco router and Nortel switch administration and maintenance
- Responsible for purchasing IT equipment
- St. Bernard web filter administration, design, implementation and support
- Back-up software implementation, design, administration (Veritas Backup-Exec and HP OpenView data protector)
- Ethernet, Phone and Fiber-Optic cabling as needed
- Virus troubleshooting using Viper Enterprise software and Symantec enterprise security
- DHCP, WINS, DNS server administration and maintenance
- Install desktop, laptop, and server hardware as needed
- Responsible for maintaining hardware inventory and software licenses
- Remote access support via VPN
- Sonic Wall firewall maintenance and administration
- 24hr support on call
- Wireless network support and configuration
- Viper Spam filter server administration
- Nortel voicemail system administration and maintenance
- Entry-Check security system administration, installation, design, maintenance and upgrades.
- Sophos Anti-virus enterprise implementation and administration
- Windows IIS server administration
- Blackberry desktop redirector support
- MS Office desktop support for Mac’s and PC’s
- Konica print, fax and copy tracking software implementation and administration
- Desktop support (PC's and Mac's)
- Executive desktop support
- Smart Sheet administration
- Wi-fi Installation, configuration and support
- Administration and installation Sonic Wall firewall and VPN appliance
- Windows 7 and Windows 2008 R2 upgrade implementation, maintenance and support
- Imaging Desktops using Acronis
- Dell Compellent DAS setup, administration and maintenance.
IT Administrator
Vinson & Company
Los Angeles, Ca
05.2001 - 05.2006
- Windows 2000 to 2003 AD upgrade
- Exchange 2000 to 2003 Enterprise Upgrade
- Network support and design LAN/WAN
- Remote office support
- Exchange 5.5, 2000 & 2003 administration and maintenance
- NT 4.0, Win 2000 and Win 2003 server administration and maintenance
- Windows & Exchange 2000 active directory implementation and migration from NT 4.0
- Citrix server implementation and administration
- Phone system administration and maintenance (PBX & Voicemail)
- Cisco router and switch administration and maintenance
- Responsible for purchasing IT equipment
- Microsoft Project Central implementation and administration
- Back-up software implementation, design, administration (Veritas Backup-Exec)
- Network and phone cabling
- Virus troubleshooting (Sophos)
- DHCP, WINS, DNS server administration and maintenance
- Install desktop, laptop, and server hardware as needed
- Responsible for maintaining hardware inventory and software licenses
- Remote access support via VPN
- Cisco Pix firewall maintenance and administration
- 24hr support on call
- Wireless network support and configuration
- Faxpress server administration
- Amanda voicemail system administration and maintenance
- Win-pak security system administration
- Tapit 2000 call accounting administration
- Sophos Anti-virus enterprise implementation and administration
- Sonic Wall firewall administration
- Blackberry enterprise server implementation and administration
- MS Office desktop support for Mac’s and PC’s
- Equitrac print, fax and copy tracking software implementation and administration
- Desktop support (PC's and Mac's)
- Executive desktop support
- Wi-fi Installation, configuration and support
- IIS 4.0, 5.0 and 6.0 administration and maintenance
Jr. Network Admin., Technical Support Lead, Saleslogix Admin.
Internet Wire
Los Angeles, CA
02.2000 - 05.2001
- General network troubleshooting
- Create and manage users on NT domain
- Responsible for Exchange Rollout on Outlook 2000
- Virus troubleshooting
- Import and Export data from one application to another
- Set up remote location Web Servers (IIS), Firewall (PIX, Checkpoint), Routers (Cisco 1000, 2000, 4000, 7000 series), Switches (Catalyst 3500)
- Provide desktop and network support
- Manage DHCP server
- Provide remote user support
- Create and manage users on Exchange Server 5.5
- Install desktop, laptop, and server hardware as needed
- General Hardware and Software troubleshooting
- Responsible for maintaining hardware inventory and software licenses
- Install software on desktops, Laptop, Servers
- Responsible for administration of Saleslogix enterprise
- Managing the Saleslogix database (Groups, Users, Tables, Views, etc.)
- Managing hardware and software inventory
Desktop Support
Pioneer Electronics
Long Beach, CA
04.1998 - 02.2000
- Provide general PC desktop support
- Provide tech support for special projects:
- Y2k testing, Lotus Notes roll out
- Install various software and utilities
- Install printers as needed
- Core Team member of Lotus Notes Rollout
- General PC troubleshooting
- Train new employees in various software as needed
- Assist the IS department on special projects
- Print checks on AS400 Printer
- Maintain vendor file
- Update company policy and procedures
Accounts Payable
Pioneer Electronics
Long Beach, CA
01.1997 - 04.1998
- Responsible for auditing check request, purchase order and expense reports
- Responsible for data entry of check request, Purchase order, and expense reports
- Resolve past due invoices and discrepancies with vendors
- Audit credit corporate credit card
- Operation of various software that runs on windows and AS400
- Journal entries and account reconciliation
- Update Accounts Payable policy
Education
Microsoft Certified Systems Engineer - MCSE 2003 upgrade
North American Career Consultants
GlendaleAssociate of Arts - AA in Accounting
Los Angeles Trade Tech College
Los AngelesSkills
- Office 365 support
- Active Directory administration
- Network troubleshooting
- Hardware installation
- Firewall management
- IT infrastructure design
- Remote user support
- Helpdesk ticketing systems
- Vendor management
- User account management
- Problem solving
- Time management
- Effective communication
- Team collaboration
- Adaptability
- Product troubleshooting
- User guidance
- Systems analysis
- Data recovery
- System diagnostics
- Wide-area networks
- Network diagnostics
- User support
- Support case resolution
- Product knowledge
- System administration
- Technical documents comprehension
- MS office proficiency
- TCP/IP
- Account updating
- Application support
- LAN/WAN
- Technical support
- Access issue resolution
- Hardware diagnostics
- Microsoft office specialist (MOS) expert
- Microsoft outlook
- Technical issues analysis
- Performance testing
- Appointment scheduling
- Issue escalation
- Windows xp/vista
- Product training
- Hardware and peripherals
- Analytical thinking
- Operating systems
- Decision-making
- Network configuration
- Hardware upgrades
- Software installation
- Hardware troubleshooting
- Desktop support
- Complaint resolution
- Application installations
- Ticket management
- Microsoft certified solutions associate (MCSA) certificate
- Technical troubleshooting
- Software diagnosis
- Mac systems
Certification
- Cisco Certified Network Associate, 12/01/99, CSCO10053883
- Microsoft Certified Systems Engineer, 10/01/99, TCP/IP, Exchange Win NT 4.0 and Win 2000
- Microsoft Certified Professional, 12/01/98, 1132890
Technical Experience
Windows 2000, 2003, 2008, 2012, 2016, 2019 Server, Windows 7, 8, 10, 11 & 2000 professional, Win XP, WIN 95, WIN 98, NT 4.0 Server & Workstation, IIS Server, Veritas Backup-Exec, Amanda Voicemail, MS Office XP & 2003 to 2013, Cisco IOS, DOS, MS Exchange 5.5, 2000 to 2013, PAS software, SalesLogix, Peachtree, QuickBooks Pro, Adobe Suite, ARC Serve, Checkpoint Firewall, Tapit 2000, Pix firewall, Cisco local director, Cisco routers and switches, Norton Anti-Virus, MS SQL 7, Oracle 8i, Ghost, Mac os9 & OsX, MS Office 2000 pro for Mac, Adobe Illustrator, Photoshop, Premier, Acrobat for Mac’s and Pc’s, Postscript printing for Mac’s, Fax press server, Quick Books 2001-2016, Merlin Magix PBX System, Sophos Anti-Virus, Viper anti-virus, Ninja spam filter, St. Bernard web filter, FileMaker Pro client and server, Avid Systems client and server, Sonic Wall firewall, Nortel PBX, voicemail and Lan switches, Entry-Check security systems, Windows 7, Software Metrix, Acronis Imaging, Intel based PC'S and Servers (DELL, COMPAQ, HP), Printers, Cisco Routers, Hubs, Access Point and Network cabling, CSU/DSU, DTE, CISCO Switches, CISCO PIX firewall, Mac G4 with 0s9, Faxpress server, Lucent Merlin Magix PBX System, Sonic Wall Firewall, St. Bernard Web filter, Nortel PBX, voicemail, lan switches, Entry-check security Systems, Avid systems lan share server, Dell EqualLogic San and Dell Compellent San/Das, Dell Tape Power Vault Tape Library, TCP/IP, NetBEUI, IPX/SPX, PPP, FTP, RIP, TFTP, AppleTalk
Timeline
IT Support Specialist
Sinclair Broadcast Group / Tennis Channel
08.2023 - Current
Systems Administrator / IT Manager
Renegade Animation
05.2022 - 08.2023
Sr. Technical Support Engineer
Disney TV Animation
07.2019 - 05.2022
Systems Administrator
Renegade Animation
05.2006 - 06.2019
IT Administrator
Vinson & Company
05.2001 - 05.2006
Jr. Network Admin., Technical Support Lead, Saleslogix Admin.
Internet Wire
02.2000 - 05.2001
Desktop Support
Pioneer Electronics
04.1998 - 02.2000
Accounts Payable
Pioneer Electronics
01.1997 - 04.1998
Microsoft Certified Systems Engineer - MCSE 2003 upgrade
North American Career Consultants
Associate of Arts - AA in Accounting
Los Angeles Trade Tech College