Abdisalam roble
minneapolis,minnicota
Summary
Dynamic IT Support Specialist with a proven track record at [Previous Employer], excelling in technical troubleshooting and customer service. Expert in managing ticket systems and diagnosing network issues, ensuring seamless operations. Adept at software installation and remote support, consistently enhancing user experience and operational efficiency.
Overview
1
1
Certification
Work History
IT Support Specialist
01.2025 - 06.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Education
No Degree -
IT METROHUB
Minneapolis, MN01-2025
Skills
- Technical troubleshooting
- Technical support
- Microsoft outlook
- Software installation
- Remote support
- Ticket management
Certification
GOOGLE IT SUPPORT CERTIFICATION
Languages
ENGLISH
Native or Bilingual
English
Arabic
Timeline
IT Support Specialist
01.2025 - 06.2025
No Degree -
IT METROHUB
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