Abdiwahid Haji Sulaiman
Columbus,OH
Summary
Certified IT Specialist with CompTIA A+ certification, offering expertise in troubleshooting, hardware installation, configuration, and user account management. Currently pursuing a bachelor’s degree in cybersecurity and information assurance. Experienced in customer interactions within the healthcare industry, I am a dedicated leader with a customer-oriented mindset and strong collaboration skills across different departments. Seeking a service desk analyst role to contribute as an asset to the company and deliver excellent services to its customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dispatcher/driver
Desert Coach
Columbus, OH
03.2023 - Current
Provided transportation services for airline personnel, including pilots and flight attendants, to and from hotels and airports.
• Managed dispatch operations, utilizing the company ticketing system to create and manage service tickets.
• Coordinated with airline personnel to ensure timely and efficient service.
• Communicated effectively with clients and team members to resolve scheduling and logistical issues.
• Maintained detailed records of transportation and dispatch activities.
Service Desk Analyst
Select Specialty Hospital - Columbus
Columbus, OH
02.2022 - 04.2023
- Certified IT Specialist with CompTIA A+ certification, offering expertise in troubleshooting, hardware installation, configuration, and user account management
- Currently pursuing a bachelor’s degree in cybersecurity and information assurance
- Experienced in customer interactions within the healthcare industry, I am a dedicated leader with a customer-oriented mindset and strong collaboration skills across different departments
- Seeking a service desk analyst role to contribute as an asset to the company and deliver excellent services to its customers.
Education
Bachelor of Science Degree in Cyber Security and Information Assurance -
Western Governors University
Salt Lake, UtahSkills
- Active Directory
- Citrix Xen App
- Hardware installation, Configuration, and Troubleshooting
- Operating System: Windows, macOS, and Linux OS
- Kali Linux, Windows 7 8 10, Mac, Ubuntu, Vmware, Virtualbox
- MobileIron
- DUO
- Microsoft Authenticator
- Okta
- Microsoft Office 365
- Mimecast
- Sharepoint
- ServiceNow
- Remedy Ticketing System
Certification
CompTIA A+
Personal Information
Title: Service Desk Analyst
Projects
Created a personal computer by assembling all the components such as the CPU, RAM, and other Peripheral devices. Installed Windows and Linux on virtual machine and partitioned the device accordingly. Assigned a static IP to printers, routers, IP cameras, and file servers via DHCP reservation. Created software restrictions policies for blacklisting and whitelisting applications in windows. Gathering threat intelligence using Shodan, Cisco Talos intelligence, and configuring a basic firewall.
Languages
Somali
Full Professional
Swahili
Professional Working
English
Full Professional
Timeline
Dispatcher/driver
Desert Coach
03.2023 - Current
Service Desk Analyst
Select Specialty Hospital - Columbus
02.2022 - 04.2023
Bachelor of Science Degree in Cyber Security and Information Assurance -
Western Governors University