Mau (Prefer: Angel) Brown
Daly City,USA
Summary
Well-qualified Professional individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
Unifi
San Francisco, CA
07.2024 - Current
- Coordinated daily flight schedules and communicated changes to ground crews efficiently.
- Monitored real-time aircraft movements to optimize resource allocation and minimize delays.
- Developed and implemented streamlined communication processes between operations and customer service teams.
- Oversaw workflow management, ensuring adherence to safety regulations and operational standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Customer Service Specialist
Enterprise Mobility
San Francisco Bay Area, CA
03.2024 - 03.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction levels and fostering positive relationships.
- Implemented process improvements to streamline service delivery, enhancing overall operational efficiency.
- Trained and mentored new team members on customer service protocols and best practices.
- Analyzed customer feedback to identify trends and inform service enhancements, driving continuous improvement.
- Collaborated with cross-functional teams to address complex customer issues effectively, ensuring timely resolutions.
- Maintained comprehensive knowledge of product offerings to provide accurate information and support to customers.
- Developed training materials for staff on new systems and processes, promoting consistency in service delivery.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Administrative & Warehouse Supervisor
Alliance Ground International
San Francisco, CA
07.2022 - 03.2024
- 1. Excelling skills at Microsoft programs (Word, Excel, PowerPoint) what were used to create tools that positively impacted rates and efficiency to increase by 60%. Tools included Flight Sequence Sheet, Destination Stacking Filter Code Cards, etc.
- 2. Trained all Administrative Front Desk personnel to understand all aspects of operation, thus being able to virtually check drivers and flights in and out in a timely manner, noticing risk once a truck doesn’t arrive on time, providing step-by-step problem-solving tools to escalate and remedy problems (controllable & uncontrollable).
- 3. Created structure for the inbound/outbound dock management which positively influenced receiving rates to 99.7% daily from JAN2022-JAN2023.
- 4. Provided tools for dock agents to better receive trucks by live-scanning, and cut the time of receiving by half using those tools from 15 min per truck to less than 10 mins per truck from AUG2023-Present.
- 5. Created tools for Admins to ensure all freight is received, broken-down, loaded, and departs KSFO by either flight or truck line haul, impacting KPI’s (Key Performance Indicators) to be above zero percent monthly, thus increasing bonuses per warehouse.
- 6. Decreased the amount of missorts on the loading dock by providing tools/structure that decreased the amount of errors during the loading process, influencing auditing whether freight is staged or actively being loaded.
- Supervised daily operations, ensuring timely order fulfillment and adherence to safety protocols.
- Trained and mentored team members on inventory management processes and best practices.
Warehouse Assistant Manager & HR Assistant
Amazon Warehouse
San Francisco Bay Area, CA
08.2018 - 08.2021
- 1. Monitored and managed multiple shifts this decreasing idle time and increased performance rates from a 58% efficiency to 94% from JAN 2019-MAR 2019 and has remained consistent throughout 2019.
- 2. Evaluated hourly rates and was able to troubleshoot discrepancies, and address them to improve learning & development training sources. Oversaw/Spearheaded the training process to ensure associates were getting the training they needed which improved turnover rates.
- 3. Implemented new processes that simplified Inbound (Stowing/Receiving) thus minimizing labor required for a set number of orders, and maximized the labor required for Outbound, thus increasing customer orders from 86% Cap rate to 98% from JAN 2020- JULY 2021.
- 4. Worked in Learning & Development to train upcoming leaders which all who have been trained have thrived and have moved to different warehouses in the Bay Area to assist with Inbound Rates, Outbound Rates, Dock discrepancies, etc. Placed in the top 10 percentile of all Amazon managers in the West Coast, traveled across the west coast to assist other Amazon facilities with rates, or facility start-up.
- 5. Able to assess problems and provide the best course of action, learn efficiently and swiftly, work independently and lead a group of individuals, influence standard work & make decisions that will benefit the company.
- 6. Excellent Skills in Microsoft Word, Excel, PowerPoint, Edge to calculate rates that were discussed in Weekly WBRs, and created Tools that have positively impacted operations to ensure all Critical Roles had access to all SOPs, POCs, etc.
- Operated warehouse equipment to efficiently handle inventory and fulfill orders.
- Collaborated with team members to optimize workflow and reduce delays in order processing.
Payroll Assistant & Shift Supervisor
Kmart
Saint George, UT
09.2015 - 03.2018
- 1. Managed schedules daily and supervised Cashiers scanning efficiently which improved from 52% from SEPT2015, to 96 % at the end of DEC2015 (remained consistent in the 90s range to MAR2018)
- 2. Assisted with Store Layout daily for new deals
- 3. Able to sell more than 27% of Kmart Credit Cards in Utah
- 4. Created & Maintained operational flow from Hardlines, Softlines, Grocery, etc to aid in Customer Satisfaction. We had monthly surveys and 95% of customers were satisfied with our ‘above and beyond’ motto.
Education
Bachelor of Science - Biology, Psychology
Dixie State University
Saint George, UT04.2018
Skills
- Forklift
- Leadership
- Warehouse Experience
- Active Directory
- Data entry
- Help Desk
- Payroll
- Computer skills
- Microsoft Powerpoint
- Microsoft Excel
- Succession planning
- Software Troubleshooting
- Medical office experience
- Conflict management
- Computer Networking
- Shift management
- English
- Staff training (5 years)
- System administration (3 years)
- Clerical experience
- LIHTC
- Attention to detail
- Time management
- Problem-solving
- Dispatch coordination
- Schedule management
- Inventory management
- Operating Systems
- Negotiation
- Project management
- Analysis skills
- Math
- Auditing
- Recruiting
- Microsoft Office (10 years)
- Desktop Support
- Financial auditing
- Grocery store
- Customer support (9 years)
- Microsoft Word
- RF Scanner
- Administrative experience
- Financial services
- Shipping & Receiving
- Budgeting
- Management
- Warehouse Supervisor Experience
- Communication skills
- Organizational skills
- Assistant manager experience (3 years)
- Load & Unload
- Executive recruiting (1 year)
- Customer service (9 years)
- Microsoft Windows
- Freight Experience
- System Administration
- Pharmacy software
- Warehouse Management
- Windows
- Section 8
- Typing
- Computer literacy
- Front desk
- Google Docs
- Office management
- Supervising experience
- Office experience
- Driving
- Google Suite
- Training & development
- QuickBooks
- Technical Support
- Merchandising
- Order Picker
- Troubleshooting
- Customer service
- Decision-making
- Active listening
Certification
- Driver's License
- Fundamental Payroll Certification
- CPR Certification
- Professional In Human Resources
- CPA
- Certified Apartment Manager
- SHRM Senior Certified Professional
- CMCA
- CDL
- Board Certified Autism Technician
- Senior Professional in Human Resources
- Certified Property Manager
Additional Information
- To Whom It May Concern, I am Angel Brown and I would like to apply to an available position at your company. I am proficient at remembering numbers, handling finance, customer relations, and cleaning & resetting up areas that are being utilized on a day-to-day basis. I am enthusiastic with a positive and can-do attitude which is essential for the job.
- I am energetic and hardworking with a real passion for displaying the highest standards of customer service. In addition to this, I am able to stay cool under pressure and make all the necessary decisions in dealing with customers. I’m also great with people and portray great communication skills which I believe is a great tool. Time management is very important to me and I follow directions properly to the completion of a task.
- I have a very dynamic personality and am able to adapt to a variety of positions within a company. I would appreciate it if you would grant me the opportunity to showcase all I can offer, and I promise to do my best to meet the standards of your company, and understand the regulation to which I will be required to follow.
- Sincerely, Angel Brown
Timeline
Dispatcher
Unifi
07.2024 - Current
Customer Service Specialist
Enterprise Mobility
03.2024 - 03.2025
Administrative & Warehouse Supervisor
Alliance Ground International
07.2022 - 03.2024
Warehouse Assistant Manager & HR Assistant
Amazon Warehouse
08.2018 - 08.2021
Payroll Assistant & Shift Supervisor
Kmart
09.2015 - 03.2018
Bachelor of Science - Biology, Psychology
Dixie State University