Tyshaunna Sumlin
Atlanta,GA
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatcher
Delta Air Lines
Atlanta, GA
06.2022 - Current
- Dispatch for Atlanta Hartsfield-Jackson Airport
- I overlook the concourse
- Making sure everything runs smoothly
- Communicate with the Ramp.
Work at Home Customer Service Representative
Aerotek
Atlanta, GA
04.2021 - 07.2022
- Managed a high volume of inbound and outbound calls, ensuring efficient resolution of customer inquiries related to medical insurance
- Delivered exceptional customer service by conducting thorough investigations into claims and providing clear, compassionate support
- Maintained meticulous records by accurately documenting claim files, upholding company standards for precision and compliance.
Ramp Agent
Delta Air Lines
Atlanta, GA
07.2021 - 06.2022
- Managed aircraft ground handling operations to ensure timely departures and adherence to safety protocols
- Coordinated with team members for efficient baggage and cargo loading, maintaining accuracy and care in handling.
Driver
GardaWorld
Mableton, GA
11.2019 - 03.2021
- Ensured secure and timely transportation of valuable assets to various locations, maintaining a strict adherence to safety protocols
- Facilitated efficient and accurate transactions by supporting the safe pick-up and delivery of currency.
Rsa
The Hertz Corporation
Atlanta, GA
08.2019 - 02.2021
- Delivered high-quality customer service by efficiently checking in clients with reservations and ensuring a smooth rental process
- Addressed customer inquiries and resolved issues to maintain satisfaction and promote a positive rental experience.
Cargo Office Agent (Aviation)
Swissport International Ltd.
Atlanta, GA
01.2019 - 03.2020
- Managed the timely opening and closing of cargo flights, ensuring adherence to aviation schedules and protocols
- Maintained effective communication channels by promptly responding to phone inquiries and email correspondences.
Petsmart Warehouse Associate (Forklift)
Petsmart Warehouse
Newnan, GA
01.2017 - 05.2019
- Operated forklift to efficiently select and transport orders to the designated shipping areas
- Supported warehouse logistics by ensuring timely preparation and delivery of goods for dispatch.
Customer Service Assistant
Home Depot
Atlanta, GA
10.2016 - 04.2019
- Provided comprehensive support across various departments by fulfilling customer orders and responding to inquiries, ensuring a seamless shopping experience
- Managed sales transactions efficiently, maintaining accuracy in payments and financial reconciliations
- Offered assistance to colleagues and customers, contributing to a collaborative and service-oriented environment.
Warehouse Associate Lead
Duracell
Fairburn, GA
03.2018 - 06.2018
- Oversaw the assembly and packaging of products, ensuring quality standards and customer specifications were met
- Maintained operational efficiency by operating and performing routine maintenance on warehouse machinery during multiple shifts.
Security Officer
ALLIED UNIVERSAL
Doraville, GA
04.2017 - 05.2018
- Monitored personnel and conducted routine security checks to maintain site integrity and safety
- Performed security duties including seal removal from trucks and patrolling the parking lot to detect and report suspicious activities.
Customer Service Representative (Call Center) Work From Home
Chime Solutions
Morrow, GA
11.2015 - 06.2017
- Addressed customer inquiries and processed transactions for insurance and retirement services, ensuring a high level of accuracy and customer satisfaction
- Facilitated payment processing, contributing to the reliability and efficiency of financial operations.
Receiving Clerk
Burlington Stores
Conyers, GA
01.2016 - 09.2016
- Efficiently managed the receipt and processing of incoming inventory, ensuring garments were correctly tagged and prepared for sales floor display
- Organized and directed the unloading of shipments, maintaining a systematic approach to stocking and merchandise distribution.
Front End Supervisor
Kroger
Atlanta, GA
08.2014 - 03.2015
- Fostered a welcoming environment through personalized customer service, ensuring client satisfaction and loyalty
- Maintained financial integrity by accurately managing cash transactions and balancing the register at shift end.
Education
Associate in Medical Assistant - Medical Assistant
Westwood College
Atlanta, GA12.2016
High School Diploma - General Education
Newton High School
Covington, GA05.2014
Skills
- Typing
- Customer Service
- Customer Care
- Receiving Clerk
- Shipping Receiving
- Packaging
- Restaurant Experience
- Security
- Delivery Driver Experience
- Freight Experience
- Quality Inspection
- Microsoft Word
- Load & Unload
- Driving
- Logistics
- Order Picking
- Materials Handling
- Box Truck
- Forklift
- Pallet Jack
- Order Picker
- Performance Management
- Aviation
- Hospitality
- Windows
- Customer Support
- Salesforce
- Warehouse Experience
- Computer Networking
- Technical Support
- Supervising Experience
- Basic Math
- Warehouse Management System
- English
- Microsoft Office
- Communication Skills
- Sales
- Computer Skills
- Freight
- Assembly
- Heavy Lifting
- Manufacturing
- Medical Office Experience
- Organizational Skills
- Quality Control
Certification
- Driver's License
- Forklift Certification
Willingtorelocate
Atlanta, GA
Personal Information
Authorized To Work: US for any employer
Timeline
Dispatcher
Delta Air Lines
06.2022 - Current
Ramp Agent
Delta Air Lines
07.2021 - 06.2022
Work at Home Customer Service Representative
Aerotek
04.2021 - 07.2022
Driver
GardaWorld
11.2019 - 03.2021
Rsa
The Hertz Corporation
08.2019 - 02.2021
Cargo Office Agent (Aviation)
Swissport International Ltd.
01.2019 - 03.2020
Warehouse Associate Lead
Duracell
03.2018 - 06.2018
Security Officer
ALLIED UNIVERSAL
04.2017 - 05.2018
Petsmart Warehouse Associate (Forklift)
Petsmart Warehouse
01.2017 - 05.2019
Customer Service Assistant
Home Depot
10.2016 - 04.2019
Receiving Clerk
Burlington Stores
01.2016 - 09.2016
Customer Service Representative (Call Center) Work From Home
Chime Solutions
11.2015 - 06.2017
Front End Supervisor
Kroger
08.2014 - 03.2015
Associate in Medical Assistant - Medical Assistant
Westwood College
High School Diploma - General Education
Newton High School
- Driver's License
- Forklift Certification