Abdoul Latoundji

• Conducted security assessments on BCBSNE applications, identifying vulnerabilities.

• Collaborated on implementing security measures based on assessment findings.

• Assisted in developing security documentation and provided improvement recommendations.

• Participated in ongoing security training for staying updated on industry trends.

• Sold internet, phone, and cable TV, resolving technical issues for enhanced customer satisfaction.

• Used consultative techniques for tailored technical solutions, collaborating with support teams.

• Troubleshooted and addressed customer inquiries to ensure a positive experience.

• Enhanced communication with technical support teams to streamline issue resolution.

• Promoted and sold internet, phone, and cable TV with a focus on technical issue resolution.

• Delivered concise product demonstrations, emphasizing troubleshooting capabilities.

• Contributed to sales collateral development, emphasizing technical features.

• Collaborated with technical teams for prompt issue resolution, ensuring positive customer experiences.