Richard Tyrrell
Neptune,NJ
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
3
3
years of professional experience
Work History
Technology Intern
Knowledge Is Power Program (KIPP NJ)
06.2021 - 11.2021
- Provided routine classroom maintenance in 14 schools, conducting thorough checks on phones, projectors, speakers, HDMI inputs/outputs, and ensuring clean cable routing
- Assisted in the processing of student Chromebooks, meticulously verifying their overall condition and conducting tests on software and applications to ensure compliance with CIPA policies
- Delivered efficient help desk support, troubleshooting and resolving issues with Chromebooks, printers, and staff devices
- Played a crucial role in inventory organization and asset management at 14 schools, utilizing the WASP Mobile Asset system to organize, inventory, and track equipment
- Translated data into Google Sheets for trend analysis and reporting
- Conducted comprehensive testing of network connectivity in 14 schools, ensuring reliable and seamless internet access
- Coordinated with a team of 10 interns, actively participating in group communication, shared documentation, and collaborative efforts to successfully achieve project deliverables.
Shift Lead
QuickChek
01.2019 - 04.2021
- Demonstrated exceptional customer service skills in a fast-paced team environment, ensuring customer satisfaction and resolving inquiries efficiently
- Conducted troubleshooting of register or printer failures, promptly addressing technical issues to minimize disruption to store operations
- Successfully supervised and motivated a team of 6 employees, effectively setting performance goals and providing guidance to meet daily targets.
Education
Bachelor of Science, Information Technology -
New Jersey Institute of Technology
Newark, NJ05.2024
Skills
- Proficient in programming languages: python
- Familiar with programming languages: C, SQL, XML, mongoDB, PL/SQL, Java, HTML,php,shell script
- Information tracking
- IT Troubleshooting
- Customer Support
- Desktop support
- Strong Work Ethic
- Teamwork and Collaboration
Timeline
Technology Intern
Knowledge Is Power Program (KIPP NJ)
06.2021 - 11.2021
Shift Lead
QuickChek
01.2019 - 04.2021
Bachelor of Science, Information Technology -
New Jersey Institute of Technology
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