Abdraouf Mansour
Mahdia
Summary
Dynamic sales professional with a proven track record at Tunisia Mall, excelling in customer service and sales strategy development. Adept at resolving complaints and enhancing customer satisfaction, I leverage strong organization and product knowledge to drive results. Committed to teamwork and quality inspection, I consistently exceed sales targets while fostering positive relationships.
Overview
7
7
years of professional experience
3
3
Certification
Work History
Watch Specialist
Abdraouf Mansour
Norwegian Cruise Line
02.2025 - Current
- Inspected timepieces for quality and precision.
- Provided expert recommendations on watch maintenance.
- Assisted customers with repairs and warranty inquiries.
- Developed training materials for watch care education.
- Coordinated inventory management for watch components and supplies.
- Resized bracelets and straps by adding or removing links as required by customers.
Crew Member
Sales Associates
Norwegian Cruise Line
06.2024 - 01.2025
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
Sales Agent
Tunisia Mall
Marsa
07.2022 - 12.2023
- Selling products and services using solid arguments to prospective customers.
- Performing cost-benefit analyses of existing and potential customers.
- Maintaining positive business relationships to ensure future sales.
- Present, promote and sell products/services using solid arguments to existing and prospective customers.
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
- Establish, develop, and maintain positive business and customer relationships.
- Reach out to customer leads through cold calling.
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
- Achieve agreed upon sales targets and outcomes within schedule.
- Coordinate sales effort with team members and other departments.
- Analyze the territory/market's potential, track sales and status reports.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback.
- Operating a cash register for cash, check, and credit card transactions with 99.9% accuracy.
- Stocking and replenishing merchandise according to store merchandising layouts.
- Cleaning and organizing the store, including the checkout desk and displays.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Handling all customer relations issues in a gracious manner and in accordance with company policies.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Sharing best practices for sales and customer service with other team members to help improve the store's efficiency.
- Resolving all customer complaints in a professional manner while prioritizing customer satisfaction.
- Followed merchandising guidelines to present visually appealing displays.
Sales Agent
Costa Mall
Hammamet
07.2020 - 04.2022
- Recommending changes in products, service, and policy by evaluating results and competitive developments.
- Resolving customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Maintaining professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Providing historical records by maintaining records on area and customer sales.
- Contributing to team effort by accomplishing related results as needed.
Sales Agent
HA Hammadi Abid Boutiques
10.2018 - 06.2020
- Assisted customers in selecting products and provided knowledgeable recommendations.
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to enhance store presentation.
- Collaborated with team members to achieve sales goals and enhance customer experience.
- Handled customer inquiries and resolved issues promptly and professionally.
- Conducted inventory checks to ensure product availability and accurate stock levels.
- Trained new associates on sales techniques and company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
Baccalaureate degree - Economics And Management
Lycée Abou Kacem Chebbi
Chebba,mahdia517006-2022
Skills
- Strong organization and time management skills
- Clear verbal communication
- Excellent customer service skills
- The ability to resolve complaints
- Effective teamwork
- Customer support
- Quality inspection
- Inventory management
- Product knowledge
- Team collaboration
- Sales strategy development
- Attention to detail
- Upselling strategies
- Luxury brand awareness
- Negotiation
- Teamwork
Languages
- Arabic
- French
- English
Certification
- Crowd Management & Safety Training for personnel providing direct service to passengers in passenger spaces.
- security awareness training
Timeline
Watch Specialist
Abdraouf Mansour
02.2025 - Current
Crew Member
Sales Associates
06.2024 - 01.2025
Sales Agent
Tunisia Mall
07.2022 - 12.2023
Sales Agent
Costa Mall
07.2020 - 04.2022
Sales Agent
HA Hammadi Abid Boutiques
10.2018 - 06.2020
Baccalaureate degree - Economics And Management
Lycée Abou Kacem Chebbi
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