Abdrew Mooney
Palmetto,Florida
Summary
As a parent of two special needs children, I bring several years of personal experiences and perspective of both being a para professional educator, and support staff to classroom situations, as well as being a Father watching my children grow and develop. I am both an art educator, as well as a teacher, writer, and studio artist,
Overview
8
8
years of professional experience
Work History
Paraprofessional
Manatee County School District
Manatee County
08.2022 - 04.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Technical Support / Customer Service -
Fidelity Information Services (FIS) Global Solution Pv
St Petersburg Florida
03.2021 - 03.2022
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Implemented innovative solutions for recurring issues, minimizing downtime for customers.
- Managed high call volumes while maintaining quality service and professionalism under pressure.
- Collaborated with cross-functional teams to address complex technical problems, resulting in enhanced system performance.
- Established rapport with clients through effective communication skills, fostering trust in the company''s support services.
- Provided remote support for customers facing hardware and software issues, ensuring timely resolutions.
Technical Support Manager
Apple Computers: Concentrix Global
Phoenix, AZ
03.2017 - 05.2018
- Tracked KPIs and created continuous improvement plans.
- Fostered an environment of continuous improvement through active solicitation of feedback from both customers and internal staff members.
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Collaborated with cross-functional teams to identify and resolve systemic product issues.
- Mentored junior support staff, fostering a culture of collaboration and learning within the team.
- Improved customer relationships through proactive communication and follow-ups on resolved issues.
- Supported new product launches through seamless integration of new technologies into existing support frameworks.
- Developed comprehensive training programs to continuously upskill the technical support team.
Corporate Trainer / Sales Associate
Tesla
Palo Alto, CA
03.2017 - 03.2018
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Facilitated open communication between employees and leadership by organizing regular feedback sessions and focus groups.
- Prepared educational materials such as module summaries, videos and informational packets.
- Optimized training materials using a variety of multimedia formats, such as video presentations, e-learning modules, and written manuals.
Hewlett Packard / Market Square
Corporate Training
Saint Paul, MN
07.2016 - 05.2017
- Established strong working relationships with colleagues across departments, fostering a collaborative work environment conducive to problemsolving.
- Enhanced production speed by streamlining the marker making process and reducing material waste.
- Developed customized markers, optimizing fabric utilization and minimizing costs.
- Streamlined processes through effective time management and prioritization of tasks, meeting tight deadlines consistently.
- Mentored junior marker makers, providing guidance on best practices and techniques for success in the field.
- Participated in cross-functional teams to improve overall workflow efficiency within the manufacturing process.
Education
Studio Art - Art And Art History Istory
Arizona State University
Tempe, AZWorld Literature
University of Notre Dame
Notre Dame, INSkills
- Behavior Management
- Effective Communication
- Helping Students with Special Needs
- Small Group and Individual Assistance
- Special Education Support
- Teacher Support
- Data Collection
- Classroom Organization
- Classroom support
- IEP familiarity
- Computer Skills
- Student Supervision
- Instructional support
- Teacher Support and Collaboration
Timeline
Paraprofessional
Manatee County School District
08.2022 - 04.2024
Technical Support / Customer Service -
Fidelity Information Services (FIS) Global Solution Pv
03.2021 - 03.2022
Technical Support Manager
Apple Computers: Concentrix Global
03.2017 - 05.2018
Corporate Trainer / Sales Associate
Tesla
03.2017 - 03.2018
Hewlett Packard / Market Square
Corporate Training
07.2016 - 05.2017
Studio Art - Art And Art History Istory
Arizona State University
World Literature
University of Notre Dame