Abdu Abdoulmawla
San Ramon,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
8
8
years of professional experience
Work History
Life Insurance Agent
American Income Life
Tracy , CA
06.2020 - Current
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Quoted and calculated premium rates for policies, using rate book, eAPP and calculator.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Upsold additional products and services after identifying customer needs and requirements.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Project Manager
West Coast Code Consultant, Inc
03.2019 - 04.2020
- Worked in software division called eProcess360), I had multiple roles that extended past my title, I worked in both the software division called eprocess360 which is a permit software for cities and for the parent company.
- Research into potential clients, such as certain needs, extensive research into city budgets to help create pricing - I helped write many proposals for both the parent company and the software division - For eprocess360 I would delegate work and lead the marketing meetings, which also includes creating new strategies for marketing, problem solving and keeping track of progress - I also did extensive bug testing for the software division to understand the product.
- Tracked key metrics and developed spreadsheets and data models.
- Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings.
- Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets.
Server and Expo
Bjs Restaurants Inc.
Livermore , CA
10.2015 - 03.2016
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
Associate of Science - Business Administration And Management
Las Positas College
Livermore, CA07.2021
General Ed
California High School
San Ramon, CA06.2014
Skills
- Arabic Fluent
- Clients
- Detail oriented
- Leadership
- Marketing
- Multitasking
- Pricing
- Problem solving
- Progress
- Proposals writing
- Research
- Stress management
- Project planning and development
- Budgeting
- Team Bonding
Hobbies
Big fan of the outdoors including Backpacking, hiking, mountain biking, and snowboarding.
My two favorite hobbies are working out and playing billiards
Timeline
Life Insurance Agent
American Income Life
06.2020 - Current
Project Manager
West Coast Code Consultant, Inc
03.2019 - 04.2020
Server and Expo
Bjs Restaurants Inc.
10.2015 - 03.2016
Associate of Science - Business Administration And Management
Las Positas College
General Ed
California High School