Abdul Abdikadir
Moorhead,MN
Summary
Seasoned professional with a strong background in business administration, IT, and customer service, complemented by demonstrated leadership and analytical skills. Passionate about fostering student success within higher education, with direct experience in academic coaching and a commitment to empowering students to achieve their goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Academic Success Coach
MSUM
01.2026 - 05.2026
- Gained leadership and teaching experience by co-teaching UNIV 11.
- Helped with curriculum development, led group discussions, and led weekly presentations.
- Gained interpersonal & problem-solving skills from meeting with students on academic/probation status.
- Coached 25 students for goal setting, learning strategies, GPA calculation, and time management.
- Served a key role in leading group discussions during the Academic Certification Program, enhancing my communication and leadership skills.
Production associate
Marvin
06.2025 - 05.2026
- Contributed to manufacturing high-quality doors on Marvin's production line, ensuring adherence to stringent quality standards.
- Demonstrated a collaborative approach by assisting across various areas of the production line, enhancing team efficiency.
- Maintained a strong commitment to safety, raised the bar in performance and quality awareness, and showed an innovative mindset, embodying Marvin’s core values.
Warehouse team leader
Frito lay
09.2021 - 03.2025
- Achieved 99%+ accuracy in order picking, significantly boosting quality and productivity.
- Became a crucial member of the safety committee by implementing innovative safety measures that enhanced safety.
- Trained employees in proper ergonomics and conducted surveys that resulted in a 30% reduction in injuries.
Collections Representative
Optio Solutions
Fargo, ND
11.2019 - 09.2021
- Managed collections processes focusing on reducing outstanding debt and improving recovery rates through effective communication and customer service.
- Analyzed account statuses to identify delinquent accounts and prioritize follow-up actions.
- Developed strategies for effective communication with clients regarding payment terms and obligations.
- Consistently achieved top performance in team competitions, demonstrating exceptional efficiency and contribution to improving overall recovery rates.
Help desk technician
Atos
Fargo, ND
01.2017 - 10.2019
- Provided technical support to end-users, resolving an average of 15 tickets daily with a focus on first-call resolution and customer satisfaction.
- Handled every call with care and excellent customer service, which led to 90% positive customer reviews.
- Maintained and updated help desk documentation using CRM tools like ServiceNow, contributing to a comprehensive knowledge base for common IT issues.
Education
Masters of higher education Administration - undefined
Minnesota State University (MSUM)
12.2026
Bachelor of Science - Business Administration
Minnesota State University (MSUM)
12.2019
Skills
- Leadership: Guided teams and led group project assignments
- Communication: Ability to clearly convey ideas through seminars and group meetings
- Problem-solving: Found effective solutions to real-world problems
- Analytical skills: Ability to clearly interpret data from reports and make strategic decisions
- Technical skills: Experience with sorting large databases using Excel, ServiceNow, & R studio
- Customer Service: Ability to provide service that exceeds beyond customer expectations and build a loyal customer base
Certification
Academic Advisor Certification
MSUM
issued February of 2026
Executive Mentorship
MSUM
issued December of 2019
Timeline
Academic Success Coach
MSUM
01.2026 - 05.2026
Production associate
Marvin
06.2025 - 05.2026
Warehouse team leader
Frito lay
09.2021 - 03.2025
Collections Representative
Optio Solutions
11.2019 - 09.2021
Help desk technician
Atos
01.2017 - 10.2019
Masters of higher education Administration - undefined
Minnesota State University (MSUM)
Bachelor of Science - Business Administration
Minnesota State University (MSUM)