ABDUL AGUNBIADE
New York
Summary
CyberOps professional with 3 years of hands-on experience in security, networking, and the maintenance and support of IT infrastructure. Proficient in various cyber security domains, including application security, network security, identity and access management, as well as vulnerability management. Skilled in developing and implementing robust security policies and procedures to safeguard organizational assets. Core Competencies Hiking: Outside of the cyber realm, I find solace in exploring nature through hiking, fostering resilience and adaptability in both my personal and professional pursuits. Bicycle Riding: As an avid cyclist, I apply the same discipline and determination from the road to my work, consistently pushing boundaries and embracing challenges with a proactive mindset. Traveling: With a passion for global exploration, I seek to understand diverse cultures and perspectives, enhancing my ability to communicate cross-functionally and thrive in multicultural environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administrative Assistant
TEK SYSTEM
03.2020 - Current
- Implemented effective strategies for improving customer satisfaction ratings through increased responsiveness and quality service delivery
- Answered incoming calls professionally while providing excellent customer service.
- Created efficient systems for managing client information, scheduling appointments, and organizing documents
- Prepared weekly status updates on ongoing projects for management review.
- Developed strong communication and problem-solving skills while responding to customer inquiries.
- Assisted in preparation of presentations, documents, and other materials needed for meetings.
- Handled large volume of calls and emails and responding to inquiries while providing accurate information.
Network Administrator (Contract Position)
New York Computers
06.2021 - 04.2022
- Managed Network Security posture according to organization requirements and handled rigorous patching and updates for all system software and firmware.
- Identified and prioritized customer problems to ensure that inquiries were resolved appropriately.
- Supported hardware, software, other related systems in order to perform disaster recovery operations, protect sensitive data and systems from attacks, and replaced faulty network hardware components as needed.
- Maintained and upgraded network infrastructure environment as needed, including Core Network Infrastructure and assisting in enterprise base work initiatives and projects.
- Troubleshooted performance issues with WAN and wired/wireless LAN networks.
- Provided Mid-Tier to Top-Tier Network and system administration for client and server systems in heterogeneous environment.
- Coordinated changes across multiple systems and worked with engineers on maintaining performance standards and providing recommendations for improvements.
- Reviewed system inventory/warranty, plan upgrades for client and server systems
- Writing and enhancing system documentation concerning problem resolutions and network assets.
- Worked with project managers and engineers to coordinate and plan project tasks.
Technology Specialist (Contractor)
Digidems
06.2019 - 05.2021
- Served as Subject Matter Expert and facilitated training sessions created to teach appropriate use of Hubdialier platforms and network and device security.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Created and managed user accounts and permissions.
- Maintained continuous knowledge of current and newly developed industry technology and made proactive suggestions to improve AV offerings and strategies.
- Utilized advanced network technologies, network architecture and project management methods in order to lead implementation of major projects, including upgrading hubs and switches, consolidating regional networks, and redesigning network infrastructure.
- Oversaw operation and quality of Zoom AV technology to ensure equipment was performing efficiently.
- Troubleshooted and resolved performance issue with Zoom production equipment and monitored workspace and security of all equipment.
- Utilized software such as VAN, Hubdialer, One Password, Signal, Google Authentication and Smart Lock to verify identification and facilitate real time conferences.
- Created and presented oral and written communications to senior management and external organizations for review.
- Delivered network training, and communicated complex network issues to customers in remote locations.
Security Guard
DEUTSCHE BANK
12.2018 - 03.2020
- Monitored entry-exit activity, allowing only authorized personnel to enter facility.
- Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
- Inspected doors, windows, locks, gates, ensuring they are secure after hours.
- Adhered to all company policies regarding confidentiality of information.
- Trained new security personnel on security protocols and procedures.
- Utilized surveillance systems such as CCTV cameras for monitoring purposes.
- Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity.
- Investigated and reported maintenance and safety conditions to avoid endangerment or potentially
Education
Bachelor of Science - Business Administration
Sage of Albany
New York, NY06.2020
Skills
- Administering Databases
- Technical Support
- Infrastructure Designing
- Equipment Management
- User Support/Ticket Queue Monitoring
- Staff Training and Development
Certification
- CCNA Cyber Ops Network+
- Certified Information Systems Auditor
- Per Scholas- Cyber Ops Technical Training
Timeline
Network Administrator (Contract Position)
New York Computers
06.2021 - 04.2022
Administrative Assistant
TEK SYSTEM
03.2020 - Current
Technology Specialist (Contractor)
Digidems
06.2019 - 05.2021
Security Guard
DEUTSCHE BANK
12.2018 - 03.2020
Bachelor of Science - Business Administration
Sage of Albany
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