Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ABDUL AGUNBIADE

New York,NY

Summary

Motivated professional Cyber Security Associate with 4 years of experience in supporting server environments. Determined and focused in managing network infrastructure and optimizing environment while reducing redundancy. Considered expert in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Possess strong familiarity with cyber security domains and enforcing efficiency and protection. Dynamic team player when interfacing with other staff members, vendors and end-users.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant

TEK SYSTEM
03.2020 - Current
  • Implemented effective strategies for improving customer satisfaction ratings through increased responsiveness and quality service delivery
  • Answered incoming calls professionally while providing excellent customer service.
  • Created efficient systems for managing client information, scheduling appointments, and organizing documents
  • Prepared weekly status updates on ongoing projects for management review.
  • Developed strong communication and problem-solving skills while responding to customer inquiries.
  • Assisted in preparation of presentations, documents, and other materials needed for meetings.
  • Handled large volume of calls and emails and responding to inquiries while providing accurate information.

Network Administrator (Contract Position)

Palmer Technologies
06.2021 - 12.2022
  • Managed Network Security posture according to organization requirements and handled rigorous patching and updates for all system software and firmware.
  • Identified and prioritized customer problems to ensure that inquiries were resolved appropriately.
  • Supported hardware, software, other related systems in order to perform disaster recovery operations, protect sensitive data and systems from attacks, and replaced faulty network hardware components as needed.
  • Maintained and upgraded network infrastructure environment as needed, including Core Network Infrastructure and assisting in enterprise base work initiatives and projects.
  • Troubleshooted performance issues with WAN and wired/wireless LAN networks.
  • Provided Mid-Tier to Top-Tier Network and system administration for client and server systems in heterogeneous environment.
  • Coordinated changes across multiple systems and worked with engineers on maintaining performance standards and providing recommendations for improvements.
  • Reviewed system inventory/warranty, plan upgrades for client and server systems
  • Writing and enhancing system documentation concerning problem resolutions and network assets.
  • Worked with project managers and engineers to coordinate and plan project tasks.

Technology Specialist (Contractor)

Digidems
06.2019 - 05.2021
  • Served as Subject Matter Expert and facilitated training sessions created to teach appropriate use of Hubdialier platforms and network and device security.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Created and managed user accounts and permissions.
  • Maintained continuous knowledge of current and newly developed industry technology and made proactive suggestions to improve AV offerings and strategies.
  • Utilized advanced network technologies, network architecture and project management methods in order to lead implementation of major projects, including upgrading hubs and switches, consolidating regional networks, and redesigning network infrastructure.
  • Oversaw operation and quality of Zoom AV technology to ensure equipment was performing efficiently.
  • Troubleshooted and resolved performance issue with Zoom production equipment and monitored workspace and security of all equipment.
  • Utilized software such as VAN, Hubdialer, One Password, Signal, Google Authentication and Smart Lock to verify identification and facilitate real time conferences.
  • Created and presented oral and written communications to senior management and external organizations for review.
  • Delivered network training, and communicated complex network issues to customers in remote locations.

Security Guard

DEUTSCHE BANK
12.2018 - 03.2020
  • Monitored entry-exit activity, allowing only authorized personnel to enter facility.
  • Enforced parking regulations by monitoring traffic on-premises and reporting unauthorized vehicles.
  • Inspected doors, windows, locks, gates, ensuring they are secure after hours.
  • Adhered to all company policies regarding confidentiality of information.
  • Trained new security personnel on security protocols and procedures.
  • Utilized surveillance systems such as CCTV cameras for monitoring purposes.
  • Patrolled assigned posts by vehicle or foot to maintain visibility and observe unusual activity.
  • Investigated and reported maintenance and safety conditions to avoid endangerment or potentially

Education

Bachelor of Science - Business Administration

Sage of Albany
New York, NY
06.2020

Skills

  • Administering Databases
  • Technical Support
  • Infrastructure Designing
  • Equipment Management
  • User Support/Ticket Queue Monitoring
  • Staff Training and Development

Certification

  • CCNA Cyber Ops
  • Certified Information Systems Auditor
  • Network +
  • Per Scholas- Cyber Ops Technical Training

Timeline

Network Administrator (Contract Position)

Palmer Technologies
06.2021 - 12.2022

Administrative Assistant

TEK SYSTEM
03.2020 - Current

Technology Specialist (Contractor)

Digidems
06.2019 - 05.2021

Security Guard

DEUTSCHE BANK
12.2018 - 03.2020

Bachelor of Science - Business Administration

Sage of Albany

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ABDUL AGUNBIADE