ABDUL AHMED
St. Louis,MO
Summary
Salesforce Developer with proven expertise in optimizing system performance through Salesforce Apex solutions at Accenture Federal Services. Experienced in driving operational efficiencies, enhancing user engagement, and delivering impactful solutions that improve platform utilization and business analytics. Adept at leveraging Python development and other tools to streamline processes and support data-driven decision-making.
Overview
4
4
years of professional experience
Work History
Salesforce Developer
Accenture Federal Services
St Louis, MO
05.2024 - 03.2025
- Supervised and refined production environment, enacting operational enhancements (O&M) and applying hotfixes, maintaining system performance and dependability.
- Developed custom solutions using Salesforce Apex and SOQL, enhancing data management and application functionality.
- Orchestrated troubleshooting and resolution of pipeline errors in GitHub Actions, guaranteeing uninterrupted Salesforce release transitions throughout software development lifecycle.
- Executed user research and interviews to pinpoint pain points and collect insights, ensuring product solutions meet genuine user needs and enhance platform utilization.
- Conducted internal system integration testing along with user acceptance testing, ensuring functionality and supporting QA team in addressing user story issues and acceptance criteria.
DevOps Engineer
Green Key Resources
New York, New York
04.2021 - 04.2023
- Supervised VMware vSphere environment, facilitating development and management of Windows and Linux virtual servers, guaranteeing peak performance and resource utilization.
- Supervised version control using Git and GitLab, ensuring efficient collaboration and code management.
- Engineered and maintained Python applications using Flask and Pandas, integrating with APIs like Salesforce, Microsoft Graph, and RChilli Parser to streamline operations for both back-office and front-office teams.
- Orchestrated data pipelines utilizing Apache Airflow to automate ETL operations, elevating business analytics and reporting capabilities.
- Streamlined workflows utilizing Salesforce Platform App Builder and Microsoft Power Automate to elevate business operations, markedly enhancing efficiency, productivity, and collaboration.
- Implemented and managed Veeam backups for Office 365 and Salesforce Org, ensuring robust data protection and disaster recovery.
Education
Bachelor of Science - Computer Information Systems
John Jay College of Criminal Justice
New York, NYSkills
- Program Project Management
- Business Analysis
- Business Requirements
- Stakeholder communications
- Salesforce platform development
- Salesforce Apex
- SOQL
- Database management
- Git version control
- GitHub Actions
- Python development
- ETL operations
- RESTful APIs
- Software testing and validation
Timeline
Salesforce Developer
Accenture Federal Services
05.2024 - 03.2025
DevOps Engineer
Green Key Resources
04.2021 - 04.2023
Bachelor of Science - Computer Information Systems
John Jay College of Criminal Justice
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