Abdul Cole
Lithonia,GA
Overview
17
17
years of professional experience
Work History
Floor Operator
Global Clothing Industry
06.2007 - 07.2009
- Prepared reports and technical documentation of day-to-day production processes.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Inspected finished products for quality and adherence to customer specifications.
Customer Service Representative
Airserve
07.2009 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to manager.
- Help assist customers to and from the gate of travel.
Delivery Driver
Luggage Service
07.2014 - 05.2015
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
Shredding Specialist
Shred It
08.2016 - 05.2018
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Representative
Delta Global Services, DGS
05.2018 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to management
Cabin Cleaner
Delta Air Lines, Inc
05.2021 - 06.2023
- Conducted security searches under seats and in compartments to locate misplaced or unauthorized items.
- Maintained, cleaned and sanitized interior of aircraft.
- Safely used chemicals and other cleaning equipment.
- Cleaned, sorted and stored equipment inside aircraft spaces.
Ramp Agent
Delta Air Lines, Inc
05.2021 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Education
Riverdale High School
Riverdale, GA08.2007
Mass Communication
Albany State University
Albany, GA08.2007
N/A - Exercise Science
Georgia State University
Atlanta, GA08.2009
Skills
- Pushback and Towing
- Lavatory Service
- Security Processes
- Special Needs Travelers
- Water Services
- Towing Aircraft
- Baggage Oversight
- Item Transport
- Loading and Unloading
- Aircraft Greeting
- Aircraft Servicing
- Sorting and Labeling
- Cargo Handling
- Dependable and Responsible
- Corporate Policies
- Wing Protection
- Ground Support
- Radio Etiquette
- Customer Service
- Vehicle Operations
- Aircraft Tug Operation
- Workload Management
- Ramp Security
- Crew Operation Improvement
- Tractor Operation
- Physical Strength and Stamina
- Transportation and Logistics
- Operate Forklift
Accomplishments
- Provided exceptional service to special needs and elderly passengers, receiving five-star ratings on traveler surveys.
- Willingly took on new duties and responsibilities when asked by supervisor and finished tasks on time, resulting in a pay increase.
- Promoted after just Number months of hire date due to outstanding job performance.
Timeline
Cabin Cleaner
Delta Air Lines, Inc
05.2021 - 06.2023
Ramp Agent
Delta Air Lines, Inc
05.2021 - Current
Customer Service Representative
Delta Global Services, DGS
05.2018 - 05.2021
Shredding Specialist
Shred It
08.2016 - 05.2018
Delivery Driver
Luggage Service
07.2014 - 05.2015
Customer Service Representative
Airserve
07.2009 - 08.2023
Floor Operator
Global Clothing Industry
06.2007 - 07.2009
Riverdale High School
Mass Communication
Albany State University
N/A - Exercise Science
Georgia State University