Abdul Covington-Williams
Newark,NJ
Summary
Professional with comprehensive experience in law enforcement, consistently ensuring public safety and effective community policing. Strong focus on collaboration and achieving results through teamwork. Skilled in conflict resolution, crisis management, and maintaining public order. Adaptable and reliable, always ready to respond to evolving situations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Concierge/Security
MAVERICK
07.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Maintenance
Fellowship Baptist Church
03.2010 - Current
- Handled maintenance reports for orders requested and completed.
- Reduced equipment downtime with regular maintenance and timely repairs.
- Reduced maintenance costs with timely preventive maintenance checks and services on heavy-wheeled vehicles.
- Responded to maintenance calls and troubleshot devices.
- Performed daily maintenance and safety checks of equipment.
Detention Officer
Geo Group Inc
04.2025 - 05.2025
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
911 Dispatcher
Irvington Police Department
01.2002 - 01.2024
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Loss Prevention Officer
Sears Holdings Company
01.2010 - 01.2012
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
Police Officer
Irvington Police Department
01.2004 - 02.2010
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
Education
Police Academy
Essex County College
06.2024
High School Diploma - General Studies
Chad High School
06.1997
Skills
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Exceptional communication
- Hospitality
- Training and mentoring
- Detail-oriented approach
- Conflict resolution
- Reliable punctuality
- Team supervision
Accomplishments
- Led an undercover investigation which led to 15 arrests for drug trafficking.
- Supervised team of 27 staff members.
Certification
Sora Certification
Timeline
Detention Officer
Geo Group Inc
04.2025 - 05.2025
Concierge/Security
MAVERICK
07.2023 - Current
Maintenance
Fellowship Baptist Church
03.2010 - Current
Loss Prevention Officer
Sears Holdings Company
01.2010 - 01.2012
Police Officer
Irvington Police Department
01.2004 - 02.2010
911 Dispatcher
Irvington Police Department
01.2002 - 01.2024
Police Academy
Essex County College
High School Diploma - General Studies
Chad High School