Abdul Kashem
DORCHESTER
Summary
Experienced customer service representative and cashier skilled in issue resolution and maintaining professionalism under pressure. Committed to fostering strong customer relationships and enhancing overall satisfaction.
Overview
2027
2027
years of professional experience
Work History
Front End Cashier
Whole Foods Market Inc
2023 - 07.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Handled cash, credit, and debit transactions accurately to ensure financial integrity.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
Customer Service Representative
Best Buy
06.2018 - 12.2022
- Enhanced customer satisfaction by resolving inquiries and providing effective solutions.
- Facilitated product returns and exchanges, ensuring compliance with company policies.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Trained new staff on customer service protocols and system navigation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Computer Science
Wentworth Institute of Technology
Boston, MA06-2021
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Patience and empathy
- Cash handling expertise
- Cleanliness and hygiene
- Issue resolution
- Relationship building
- Reliable and responsible
- Training and mentoring
- Customer relations
- Cleaning and sanitizing
Timeline
Customer Service Representative
Best Buy
06.2018 - 12.2022
Front End Cashier
Whole Foods Market Inc
2023 - 07.2026
Bachelor of Science - Computer Science
Wentworth Institute of Technology