ABDUL SAMAD
New Delhi
Summary
Dynamic Shift Manager with over three years of experience in the Quick Service Restaurant (QSR) industry, delivering exceptional operational results and customer service excellence. Proven ability to multi-task efficiently in fast-paced environments while fostering collaboration and effective communication among team members. Recognized for strong leadership skills, consistently driving team performance and maintaining high standards of service. Committed to continuous learning and professional growth, eager to contribute positively to organizational success while developing new skills and expertise.
Overview
3
3
years of professional experience
Work History
Shift Manager
KFC
06.2022 - Current
- Currently responsible for ensuring smooth operations, team management, and delivering excellent customer service.
- Awarded the Delivery Champion Trophy for outstanding performance in service delivery.
- Recognized by above-store leaders for excellence in following Standard Operating Procedures (SOPs) and demonstrating exceptional operational expertise.
- Promoted to Shift Manager for demonstrating leadership and commitment to operational excellence.
- Achieved multiple recognitions for outstanding performance in ROCC audits, consistently praised by auditors for attention to detail and adherence to standards.
Education
Bachelor's Degree -
D.U. SOL
04.2021
Higher Secondary - undefined
N.I.O.S
04.2018
High School - undefined
C.B.S.E
04.2016
Skills
- Proven ability to multi-task efficiently in dynamic environments, ensuring seamless operations
- Skilled team builder with a talent for motivating colleagues, especially during challenging times
- Strong communicator, adept at fostering collaboration and ensuring clear, effective dialogue across teams
- Customer service focus proven ability to deliver exceptional guest experiences by ensuring fast, friendly, and accurate service in a high-volume environment
- Skilled in inventory control, including accurate tracking, ordering, and minimizing waste to ensure cost efficiency and smooth restaurant operations
Languages
Hindi
English
Timeline
Shift Manager
KFC
06.2022 - Current
Higher Secondary - undefined
N.I.O.S
High School - undefined
C.B.S.E
Bachelor's Degree -
D.U. SOL