Abdul Sant'anna
Baton Rouge,United States
Summary
Hardworking and experienced Warehouse Associate with excellent materials handling, storage management, shipment preparation skills, manufacturing skills, and great customer service skills. Experienced in picking orders, assembling pallets, and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Manager, Retailer, Customer Service and Support
Brother's Petroleum LLC
Baton Rouge, LA
02.2021 - 03.2023
- Receive, stock, and organize merchandise, ensuring accurate inventory levels.
- Balance the cash drawer and reconcile any discrepancies.
- Support the Store Manager in recruiting, hiring, and training new store team members.
- Generate daily and monthly sales reports.
- Delegate tasks and responsibilities to the store team, ensuring efficient workflow and productivity.
Warehouse Associate
Lyons Specialty Co LLC
Port Allen, LA
06.2019 - 10.2020
- Maintain high standards of product quality and ensure compliance with company policies and procedures.
- Pick, pack, and label products according to order specifications.
- Prepare and process orders for shipment or transfer.
- Used pallet jacks to move items to and from warehouse locations.
- Received deliveries, scanned packages, and updated orders in the internal database.
Warehouse Associate/Manufacturing Technician
Flowers Baking Co
Baton Rouge, LA
03.2018 - 06.2019
- Report any quality issues or non-conforming products to supervisors or appropriate personnel.
- Ensure the accuracy and completeness of orders by verifying product quantities and quality.
- Operates and supervises a continuous production line.
- Utilize warehouse management systems (WMS) or order management systems (OMS) to track and
process orders. - Load and unload trucks using appropriate equipment, such as forklifts or pallet jacks.
- Follow proper safety protocols and adhere to Occupational Safety and Health Administration
(OSHA) guidelines.
Sales Representative and Customer service support
Autozone
12.2015 - 03.2018
- Successfully use company blueprint to drive results and achieve strategic objectives.
- Greet customers with a friendly and professional demeanor.
- Assist customers in locating and selecting the right automotive parts, tools, and accessories.
- Provide product information, advice, and recommendations based on customer needs.
- Handle customer inquiries, complaints, and returns in a timely and efficient manner.
- Collaborate with team members to achieve sales targets and provide excellent customer service.
- Receive, stock, and organize merchandise, ensuring accurate inventory levels.
- Operate the cash register and process customer transactions accurately.
Education
Certificate of General Studies in General Science -
Baton Rouge Community College
05.2017
Skills
- Adaptability
- Problem-solving
- Team management
- Active listening
- Verbal communication
- Computer Proficiency
- Programming languages
- Multitasking
- Attention to detail
- Critical thinking
- Creativity
- Positive attitude
- Empathy and Patience
- Order Fulfillment
- Paperwork Processing
- Inbound and Outbound Calling
- Creative Problem Solving
- In-Store Support
- Product Sales
- Receiving Support
- Data Collection
- Spreadsheets
- Technical Support
Languages
French
Native/ Bilingual
Certification
- Six Sigma White Belt Certification- June 2023
Timeline
Associate Manager, Retailer, Customer Service and Support
Brother's Petroleum LLC
02.2021 - 03.2023
Warehouse Associate
Lyons Specialty Co LLC
06.2019 - 10.2020
Warehouse Associate/Manufacturing Technician
Flowers Baking Co
03.2018 - 06.2019
Sales Representative and Customer service support
Autozone
12.2015 - 03.2018
Certificate of General Studies in General Science -
Baton Rouge Community College
- Six Sigma White Belt Certification- June 2023
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