Open To Work
Maret Berkowitz
Londonderry,NH
Work Preference
Summary
Customer Service Manager with extensive experience enhancing customer satisfaction and operational efficiency. Skilled in managing order processing and cross-functional collaboration across various departments to resolve issues and optimize workflow.
Overview
41
41
years of professional experience
Work History
Customer Service Manager, Inside Sales Support
Felton Inc.
01.2022 - 01.2026
- Managed daily operations for customer service, enhancing workflow and service delivery. Maintained records and processed returns swiftly to optimize workflow. Collaborated with engineering, accounting, sales, and production departments. Processed order entries and addressed customer inquiries via email and phone, ensuring timely responses. Assisted inside sales teams by streamlining processes. Implemented measures that raised customer satisfaction ratings significantly.
- Managed customer service team to ensure high-quality support.
- Developed training programs for staff to enhance service skills.
- Implemented new procedures to improve response times for inquiries.
Senior Customer Service Associate
Klüber Lubrication
01.2011 - 01.2021
- Processed orders and quotations for customer accounts, coordinated with internal departments to support inside sales initiatives, and improved service quality.
- Managed customer inquiries and provided product information efficiently.
- Assisted in resolving complex customer issues with effective communication.
- Collaborated with sales teams to ensure seamless order processing.
Senior Customer Service Associate, Inside Sales
Paymentech
01.1985 - 01.2011
- Delivered customer support and managed accounts to improve customer satisfaction levels.
- Assisted customers with inquiries and resolved issues promptly.
- Processed transactions using Paymentech's payment processing systems.
- Educated clients on product features and services available.
Education
High School Diploma -
Pinkerton Academy
Derry, NHSkills
- Customer Service Management
- Inside Sales Support
- CRM
- Order Processing
- Return Authorization Processing
- Account Management
- Cross-Functional Collaboration
- Conflict Resolution
- Process Improvement
- Microsoft Office Suite
- Communication
- Problem Solving
- Adaptability
- Decision-making
- Exceptional interpersonal communication
- Account management
- Adherence to high customer service standards
- Meticulous attention to detail
- Customer focused
Timeline
Customer Service Manager, Inside Sales Support
Felton Inc.
01.2022 - 01.2026
Senior Customer Service Associate
Klüber Lubrication
01.2011 - 01.2021
Senior Customer Service Associate, Inside Sales
Paymentech
01.1985 - 01.2011
High School Diploma -
Pinkerton Academy