ABDUL SHIEKH
Harbor City,CA
Summary
Seek interactive role to support ongoing growth and development opportunities.
Overview
10
10
years of professional experience
Work History
Customer Experience Manager/Temp
Air Canada
Los Angeles, CA
08.2026 - Current
- Led airport operations teams to maintain on-time performance and service standards across passenger handling workflows.
- Coordinated irregular operations response, resolving delays, disruptions, and customer escalations with cross-functional stakeholders.
- Managed compliance with safety, security, and regulatory procedures throughout daily ground and terminal operations.
- Oversaw staff scheduling, training, and performance coaching to support consistent frontline execution.
- Collaborated with ramp, baggage, and customer service teams to streamline turnaround activities.
- Monitored service quality indicators and corrected workflow issues affecting passenger experience and operational reliability.
Customer Experience Specialist/Lead/AA
Air Canada
Los Angeles, CA
10.2025 - Current
- Led customer service teams through irregular operations, maintaining consistent passenger support and service recovery.
- Coordinated daily workflow across check-in, boarding, and gate processes to improve customer experience.
- Mentored frontline agents on reservation systems, policy interpretation, and conflict resolution techniques.
- Monitored service standards and addressed operational gaps to strengthen station performance and customer satisfaction.
Customer Experience Specialist
Air Canada
Los Angeles, CA
11.2023 - Current
- Resolved passenger inquiries, delivering clear guidance on bookings, baggage, and travel policies.
- Rebooked disrupted itineraries using reservation systems, protecting customer satisfaction during schedule changes.
- Coordinated with airport and operations teams to address service issues and restore trip continuity.
- Processed special service requests, including accessibility support, seating needs, and travel accommodations.
Supervisor
Hallmark Aviation
05.2021 - 10.2023
- Solving customer service issues
- Issuing hotels, vouchers, and compensation for distressed and/or inconvenienced guests.
- Enforcement of all company and client procedures
- Oversight of staff in all areas of operation and providing support where needed
- Allocation of duties for staff members on duty
- VIP Meet & Greet
Gate Lead and Customer Service Agent
Hallmark Aviation
12.2017 - 05.2021
- Ensuring Company & Client Policies/Procedures are being followed at the boarding gate
- Verifying documents and visas of all customers in the system before boarding on flight
- Multi-tasking in fast paced environment
- Assisting passengers/customers with any queries/requests
- Pre-departure briefings
- Jet-Bridge Operator/ Trainer
Part-time job
CALOP
Los Angeles, CA
08.2016 - 05.2017
- Helping customers and clients handle and lift their baggage
- Ensuring safety of CSAs by keeping ticket counter clear of bags
- Ensuring timely handling of all baggage
- Baggage Handler
Education
Automotive Technician Certification - undefined
United Education Institute
Gardena, CAundefined
Leuzinger High School
Lawndale, CASkills
- Type 40 words per minute with accuracy in routine work
- Apply Microsoft Office Suite to manage documents, spreadsheets, and correspondence
- Communicate effectively and organize tasks to support smooth workflow
- Maintain professional cooperation with colleagues and management
- Communicate fluently in English, Urdu, Hindi, and Pashto
- Resolve basic PC issues and support day-to-day technical operations
- Show initiative and take proactive steps to keep tasks moving
Timeline
Customer Experience Manager/Temp
Air Canada
08.2026 - Current
Customer Experience Specialist/Lead/AA
Air Canada
10.2025 - Current
Customer Experience Specialist
Air Canada
11.2023 - Current
Supervisor
Hallmark Aviation
05.2021 - 10.2023
Gate Lead and Customer Service Agent
Hallmark Aviation
12.2017 - 05.2021
Part-time job
CALOP
08.2016 - 05.2017
undefined
Leuzinger High School
Automotive Technician Certification - undefined
United Education Institute