Abdul Fatah Ehsan

• Installed and configured new devices and system components.
• Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Consult with Component Lead as well as international and Afghan advisors on developing the CMS.

• Train and mentor police officers, prosecutors, judges and defense attorneys regarding the CMS utilization and application.

• Develop lesson plans for training police officers, prosecutors, judges, and defense attorneys.

• Collect bi-weekly reports on CMS developments.

• Meet with legal practitioners on CMS issues.

• Coordinate meeting with Judicial and Jurisdiction head office

• Conduct assessments for project implementation.

• Conduct training needs assessments.

• Coordinate with legal and judicial institutions.

• Assist with the discovery, development, and implementation of CMS v2.0.

• Consistently meet the highest standards in delivery and timeliness of work products.

• Prepare timely information for JSSP reports, deliverables and success stories for activities and accomplishments on a bi-weekly, monthly, quarterly, and annual basis, or as otherwise assigned.

• Identify needs and propose recommendations for better CMS implementation.

• Rapidly respond to requests for information from JSSP Management, INL, and Tetra Tech.

• Perform other duties as assigned.

• Takes on other related responsibilities delegated by Section Lead.
• Coaching and Mentoring of Primary Court CMS Operators and checking of entered case in CMS.
• Coaching and Mentoring of Appeal and Primary Court Staff in CMS and Filling CMS Forms.
• Coaching and Mentoring of District Primary Court staff in using CMS and filling CMS Forms.
• Troubleshooting and solving problems of Case Management System with cooperation of Head of Appeal Court and heads of Districts Primary Courts
• Arrangement of Criminal Cases.
• Registration of Criminal Cases in Afghanistan Case Management System.
• • Providing training to Civil Servants in using and case registration in Afghanistan Case Management System.
• • Writing and arranging of indictments, legal answers, and formal defenses.
• • Cooperation in Primary Court Administration.
• • Writing and arranging of criminal cases documents.

• Writing and arranging of criminal, Civil and Commercial cases documents.
• Registration of Legal Cases in Afghanistan case management System.
• Providing training to Civil Servants in using and case registration in Afghanistan CMS.
• Writing and arranging of indictments, legal answers, and formal defenses.
• Cooperation in Primary Court Administration.
• Writing and arranging of criminal cases documents.
• Preparing list of cases for consider to judges.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.