Abdul Kalam Zeeshan Siddiqui

• School Infrastructure Upgrade: we led a major school network infrastructure project, replacing outdated systems with new firewalls, access points, cameras, door access controls, and PA systems.
• Project Coordination and Support: Assist in planning, organizing, and managing network-related projects, ensuring they are completed on time and within budget by working with cross-functional teams and stakeholders.
• Network Monitoring & Troubleshooting: Monitored network performance and conducted troubleshooting to maintain uptime and efficiency.
• Network Demolition & Infrastructure Upgrades: Led the dismantling of outdated network systems and executed seamless upgrades, ensuring minimal disruption.
• Cable Management & Server Rack Maintenance: Organized and maintained structured cabling systems and optimized server rack configurations for better efficiency.
• Security System Implementation: Configurations and installation Hikvision and Ubiquiti door access systems for secure entry control.
• VLAN & WAN Configuration Implemented Inter-VLAN routing using Layer 3 switches and routers for secure communication, configured failover and load balancing with dual ISPs for redundancy, and monitored WAN performance metrics using network monitoring tools for optimal connectivity
• Client & Vendor Coordination: Acted as the primary liaison between clients, vendors, and service providers (Comcast, AT&T) to ensure project success.

Oversee and resolve escalation tickets, ensuring prompt action and adherence to SLA timelines.

Collaborate with the team to track and ensure the timely resolution of tickets, maintaining minimal backlog through effective use of Autotask.

Conduct daily team meetings to provide updates, address issues, and optimize workflow.

Efficiently route tickets to the appropriate support queues to ensure swift resolution.

Work closely with the escalation and administration teams to streamline billing and support processes.

Lead marketing campaigns, driving engagement and alignment with strategic goals.

Develop and maintain documentation, ensuring accuracy and timely reviews for knowledge sharing.

Troubleshoot escalation tickets when necessary, ensuring timely and effective issue resolution.

Provide remote support to clients using various platforms such as Datto RMM, Barracuda RMM, and Google Remote Desktop, ensuring seamless technical assistance.

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Proficient in providing comprehensive technical support to clients across a wide range of devices including laptops, desktops, workstations, iPads, iMacs, and more.
• Skilled in network management tasks such as monitoring and configuring switches, firewalls, cloud keys, and other network infrastructure components.
• Experienced in the setup and installation of printers and copiers from leading brands like Xerox, HP, and Canon.
• Management of staff accounts, including account creation, password resets, onboarding, and offboarding processes through platforms such as OBJECTIVE PROFESSIONAL SUMMARY EXPERIENCE Jan 2021 - July 2022 Sep 2020 - Jan 2021 Google Admin, Microsoft Admin/SharePoint, and Active Directory
• Effective in handling communication systems, including email platforms, domain management, and phone systems like Avaya and Nextiva
• Competent in troubleshooting and managing the Office 365 suite, including issuing Microsoft Licenses and supporting Outlook, Microsoft Word, and other Microsoft products.
• Expertise in troubleshooting operating systems including Windows 7/8/10/11, macOS, and support for Smartboards.
• Responsible for onboarding and enrolling a variety of endpoint devices including Chromebooks, iPads, laptops, phones, and smart boards
• Utilization of Meraki for device management, inventory control, and network device configuration and maintenance, including routers, switches, APs, cameras, and firewalls.
• Proficient in network management using Meraki and SonicWALL firewalls, including policy management, URL blocking, IP address management, DHCP, DNS, VPN, VLAN, and network troubleshooting.
• Experienced in remote session management, diagnostics, and troubleshooting, using Remote Monitoring and Management (RMM) tools for proactive network and device maintenance.
• Skilled in hardware repair and replacement, device tracking (including asset tagging and warranty management), and proficient in a broad range of IT and networking concepts and tools
• Developed and delivered training programs for new hires, including creating reports, managing data sheets, product demonstrations, and conducting live training sessions through platforms like zoom.