Boubacar Cherif Diallo
Groveport
Summary
An experienced Data Center technician with a background in system administration and cloud technologies. Holds certifications including RHCSA, CompTIA A+, Network+, Security+, Microsoft Azure Fundamentals, and OSHA 10-hour training. Demonstrates a strong aptitude for troubleshooting, automation, and management of IT infrastructure. Recognized as a reliable team leader and collaborator, consistently mindful of safety compliance. Skilled in the installation of IT hardware, as well as patching, terminating, and organizing copper and fiber optic cables to improve cable management and system reliability, pursuing a technician position at CBRE/Direct Line to apply technical expertise and contribute to organizational objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Technician
CBRE/Direct Line
03.2025 - Current
- Installed, dressed, and maintained over 1,000 copper and fiber optic cables, ensuring uninterrupted performance across Meta’s data center infrastructure.
- Organized and labeled cables to maximize airflow and facilitate easy maintenance.
- Performed fiber optic and copper cable dressing for high-quality connections and reduced signal loss.
- Installed and configured more than 300 network switches and optical transceivers, enhancing network capacity and reliability.
- Performed network diagnostics and hardware repairs to minimize downtime.
- Conducted patching, routing, and organization of copper cables, boosting troubleshooting efficiency by 30% through improved cable management.
- Handled racking and stacking of servers, switches, and storage devices while following strict safety protocols.
- Followed protocols for bonding, blueprint reading, and security compliance.
- Maintained high standards for cleanliness, quality control, and safety, achieving a flawless safety record.
- Applied critical problem-solving and technical skills.
- Installed and maintained low-voltage systems, ensuring reliability and compliance with industry standards and local electrical codes, resulting in zero safety violations or project delays.
- Utilized in-depth knowledge of OSHA standards for safe and compliant installation and maintenance of low-voltage systems.
- Managed power distribution units to ensure efficient energy delivery and minimal downtime for critical infrastructure.
IT Support
Macy’s Distribution Center
04.2004 - 03.2008
- Imaged devices (PCs, laptops, scanners), set up and maintained peripherals like printers, handheld scanner guns.
- Diagnosed hardware/software, network, and imaged system issues. Coordinated repairs and escalated complex problems when necessary.
- Managed support tickets, documented troubleshooting steps, updated standard operating procedures, and kept records of IT activities.
- Assisted warehouse staff with IT concerns, explained technical subjects clearly, and provided training or guidance when needed.
- Adhered to IT and information-security policies, ensured workspace safety, and complied with protocols.
Education
Master’s - Training of Trainers in Education
Higher Institute of Educational Sciences of Guinea
11.2014
Master’s - molecular chemistry
University of Gamal Abdel Nasser of Conakry
07.2012
Skills
- Operating Systems & System Administration
- Red Hat Enterprise Linux (RHEL), RHCSA Certified
- Linux, Bash, Shell Scripting
- Windows, macOS
- File Permissions & User Management
- System Configuration & Maintenance
- Backup & Recovery Virtualization & Sandboxing
- Ansible, DevOps Tools, Automation
- Networking & Infrastructure
- DHCP, DNS, VPN, WAN, Routing & Switching
- Wireless Technologies, Cloud Networking
- Infrastructure as Code (IaC), Software Defined Networking (SDN)
- Network Monitoring & Troubleshooting
- Business Infrastructure Integration
- Juniper (Junos OS, SRX, EX Series), Cisco IOS, VLANs, OSPF, BGP, VPNs
- Wireshark, SNMP, SSH
- Cloud & Microsoft Technologies
- Microsoft Azure & Azure Cloud Services
- Microsoft 365, Office 365, Intune, Active Directory (AD)
- Cloud Concepts & Cloud Migration
- Cloud Infrastructure Management
- Cybersecurity & Information Security
- CompTIA Security, Network
- Firewall Configuration, Network Security
- Threat Detection, Malware Analysis, Vulnerability Management
- BCDR, DRP, Security Policies & Awareness
- Mobile Device Security, Access Control, Cryptography
- Cyber Forensics & Incident Response
- Routine Maintenance
- Scheduled system updates, preventive maintenance checks, patch management, and performance monitoring
- Emergency Response
- Rapid troubleshooting of critical network or hardware failures to restore operations with minimal downtime
- Technical Support & Troubleshooting
- CompTIA A, IT Support
- Help Desk Operations
- Hardware & Software Troubleshooting
- Problems solving
- Routers, Switches, Firewalls, Workstations, Printers, Servers
- Mac & Mobile Device Support
- End-User Training & Support
- Inventory Management
- Tracking IT assets, managing hardware/software inventories
- Network Hardware
- Installation, configuration, and maintenance of routers, switches, firewalls, servers, and access points
- Organizational Skills
- Documentation management
- Task prioritization
- Workflow coordination
- Inventory tracking, and
- Multitasking across IT operations
- Emerging Technologies & Data
- Artificial Intelligence (AI), Machine Learning (ML)
- Data Science & Analytics
- Database Management
- Software Development Fundamentals
- Physical & Safety Skills
- Safe lifting, moving, and installation of IT equipment (up to 50 lbs); cable management; server rack setup
- Data center operations
- Computer hardware troubleshooting
- Network troubleshooting
- Network support
- Hardware diagnostics
- Maintenance and repairs
- IT support
- Virtualization technologies
- Asset management
- Incident management
- Power distribution
- Server management
- System administration
- Security protocols
- Infrastructure monitoring
- Server configuration
- Operating systems
- Structured cabling
- Hardware and software repair
- Software installation
- Failure resolution
- User training
- VPN configurations
- Mobile device management
- Network configuration
- Root-cause analysis
- Security management
- Helpdesk administration
- Data backup
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
Certification
- RHCSA, Red Hat
- Linux Professional Institute
- CompTIA A+, Network+, Security+
- Microsoft Azure, Microsoft AI Fundamentals
- OSHA 10-hour
- Active Shooter Training
Timeline
Technician
CBRE/Direct Line
03.2025 - Current
IT Support
Macy’s Distribution Center
04.2004 - 03.2008
Master’s - Training of Trainers in Education
Higher Institute of Educational Sciences of Guinea
Master’s - molecular chemistry
University of Gamal Abdel Nasser of Conakry