Jean Damascene Harelimana
Dayton,OH
Summary
Technically sophisticated professional with comprehensive experience in deploying, integrating, and maintaining system servers, applications, and resources, and supporting remote/onsite programs. Proven expertise in troubleshooting network resources, evaluating technical alternatives, and recommending solutions to maximize system performance. Adept at installing equipment, monitoring network, and system operations, and repairing and maintaining PC equipment and peripheral resources. Skilled in leading IT Infrastructure, including service delivery, data center migrations, and application development. Articulate communicator, engaging with customer site and technical teams to tackle network/system issues and organizing training sessions to explore, develop, and coordinate revenue-generating programs, and business development projects.
Diligent [Desired Position] with robust background in hardware networking engineering. Proven track record of managing complex network installations and optimizing system performance for enhanced reliability. Demonstrated expertise in troubleshooting hardware issues and ensuring seamless network connectivity.
Overview
2007
2007
years of professional experience
1
1
Certification
Work History
Technician
Field Nation /Barrister/Techopro-International
- Provide daily monitoring support for network applications and hardware/software and troubleshoot network problems. Execute hardware/software repair and configurations, as well as network maintenance.
- Liaised with customers on potential problems and resolved escalated issues.
- Wireless equipment (troubleshooting, configuration)
- Network Equipment, Fiber cabling, Low voltage cabling
- General alarm, Fire alarm, Bulgar Alarm
- VoIP-SIP
- Desktop/Laptop
- Server storage
- More than 600 work orders executed in different domain:
- - Wireless Equipment
- - CABLING
- - PHYSICAL SECURITY
- - PRINTER / COPIER
- - ADMIN / NON-SKILL WORKORDER
- - DESKTOP/LAPTOP
- - SERVER/STORAGE
- - SMART HOME
- - SURVEILLANCE SYSTEMS
- - AUDIO VISUAL & SIGNAGE
- - KIOSK / ATM
- Operated diagnostic tools to troubleshoot and resolve technical issues efficiently.
- Conducted routine maintenance on equipment, ensuring optimal performance and reliability.
- Collaborated with team members to enhance workflow processes and service delivery.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Intern and Mentor
Digital Campus of Francophonie of Ouagadougou (CNFO) (Francophone Digital campus)
01.2006 - 01.2007
- Oversaw end-to-end operations of computer systems network administration. Provided daily monitoring support for network applications and troubleshoot network problems. Communicated to all customers to ensure issue resolution.
- Installed and set up communications infrastructure for videoconferences.
- Delivered visionary leadership to team members regarding changes, modifications, and improvements to process.
Education
Master's Degree - Multimedia Computer Systems Networks
International Center of Graduate Applied Studies (CIESA)/Canada International Center of Graduate Applied Studies
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Generation USA
01.2022
License (Bachelor’s degree) - Computer Systems Networks and Telecommunications
Higher School of Advanced Techniques (ESTA)
01.2012
Skills
- Network Security
- Install, upgrade, support and troubleshoot Operating System: XP/Windows7/Windows 81/ Windows 10/
- Cisco Jabber, Microsoft Office 2010 and all authorized desktop applications
- MAC PC, MacBook Air
- Repair: Laptop, Desktop, printers, computer hardware
- Perform :preventive and curative maintenance tasks on laptops, computer, printers and others peripheral equipment
- Network & Systems Administration
- Server Configuration & Execution
- Wireless Device & Application Support
- Report timely issue status and resolution
- Maintain ticket update for all reported incident
- Issue Troubleshooting
- User Training & Support
- Install Mass Software and Update
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Troubleshooting
- Installation and repair
- Maintenance and repairs
- System troubleshooting
- Hardware installation
- Computer-assisted diagnostics
- Software configuration
- Software installation
- Computer troubleshooting
- Preventative maintenance
Certification
- CCNA 2024
- CompTIA A+ Certification 2023
- Google IT Support Professional Certification 2022
- Network Administration certificate at Clark State Community College 2022
Timeline
Intern and Mentor
Digital Campus of Francophonie of Ouagadougou (CNFO) (Francophone Digital campus)
01.2006 - 01.2007
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Generation USA
License (Bachelor’s degree) - Computer Systems Networks and Telecommunications
Higher School of Advanced Techniques (ESTA)
Technician
Field Nation /Barrister/Techopro-International
Master's Degree - Multimedia Computer Systems Networks
International Center of Graduate Applied Studies (CIESA)/Canada International Center of Graduate Applied Studies