ABDULLAH ATIR FAROOQUI
Buffalo,New York
Summary
Hardworking individual committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
Work History
Associate
Dunkin' Donuts
Getzville, NY
07.2024 - Current
- Executed independent store closing procedures while assisting customers simultaneously.
- Managed store operations during the manager’s day off.
- Processed shipments received from vendors according to established protocols.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
- Organized backroom areas to maintain a clean and organized work environment.
- Maintained an up-to-date knowledge of store promotions, specials, events.
Customer Support Associate
Kashmiri Lodges
Muree
01.2024 - 05.2024
- Serve as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolution
- Build strong relationships with customers through effective communication and personalized assistance, resulting in increased customer satisfaction scores
Customer Relation Representative
Lakeview Farmhouse
08.2023 - 12.2023
- Maintained a comprehensive knowledge of company products, promotions, and policies to provide accurate information and support to customers
- Met and exceeded performance targets for call resolution times, customer satisfaction scores, and sales quotas
Cashier
Metro Store
05.2022 - 07.2022
- Provided friendly and courteous service to customers, addressing inquiries, and resolving concerns to ensure a positive shopping experience
- Maintained a clean and organized checkout area, including stocking bags, cleaning equipment, and restocking merchandise as needed
Education
Alevels - Maths,Physics,Computer Science
Alpha College
09-2024
Olevels - Maths,Computer Science and Physics
Veritas Schooling System
08-2022
Skills
- Leadership
- Communication
- Management
- Quick Learner
- Multiple priorities management
- Cash handling
- Customer relationship management (CRM)
Extracurricular Activities
Co-Head of Logistics, Alpha College, 02/01/24, Supervised 30 team members and 15 volunteers., Made sure buying is cost effective and all supplies are on place before its needed. Security Head, Alpha College, 09/01/23, Managed a festival in which over 8000 students participated., Responsible for all crowd management and entire security assurance. Planning Head 'Epsilon', Alpha College, 03/01/23, Executed a science based event of 3 days and a football event of 3000 students., Had all the domestic staff aligned with me and direct access to the campus manager.
Timeline
Associate
Dunkin' Donuts
07.2024 - Current
Customer Support Associate
Kashmiri Lodges
01.2024 - 05.2024
Customer Relation Representative
Lakeview Farmhouse
08.2023 - 12.2023
Cashier
Metro Store
05.2022 - 07.2022
Alevels - Maths,Physics,Computer Science
Alpha College
Olevels - Maths,Computer Science and Physics
Veritas Schooling System