Abdullah Ibrahim
Chicago,IL
Summary
With a proven track record at AKA Comp Solutions, I excel in network troubleshooting and providing exceptional helpdesk services. My expertise includes enhancing system performance and leading team projects, demonstrating both technical acumen and strong communication skills. I effectively manage server maintenance and support, ensuring optimal operational efficiency.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Overview
7
7
years of professional experience
Work History
IT Technician
AKA Comp Solutions
09.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Troubleshot complex multi-vendor network service provider issues.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Maintained company servers, computers, printers, cables and other equipment.
- Led team development and assisted in project management coordination.
- Traveled to client sites to perform onsite testing.
IT Technical Support
Orasoft Training Institute
02.2018 - 01.2019
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Offered assistance in implementing and developing training programs.
Education
Bachelor of Science - Computer Science
Usman Institute of Technology
Karachi, Pakistan02-2018
Skills
- Debugging
- Security patching
- Application installations
- System performance optimization
- Troubleshooting and Diagnostics
- Help desk operations
- Inventory control systems
- Server maintenance
- Network troubleshooting
- Mobile device management
- Helpdesk services
- System administration
- IP addressing and subnetting
Timeline
IT Technician
AKA Comp Solutions
09.2022 - Current
IT Technical Support
Orasoft Training Institute
02.2018 - 01.2019
Bachelor of Science - Computer Science
Usman Institute of Technology
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