Ryan Horn
Chillicothe,Texas
Summary
Dynamic IT Technician with proven expertise at Hopkins Insurance Agency, excelling in system performance optimization and technical support. Adept at troubleshooting complex network issues and providing user training, ensuring seamless operations in a fast-paced environment. Committed to enhancing productivity through effective helpdesk services and application installations.
Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technician
Hopkins Insurance Agency
08.2018 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Diagnosed and troubleshot hardware, software and network issues.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Chillicothe High School
Chillicothe Texas06-2016
Skills
- Application installations
- Security patching
- Debugging
- System performance optimization
- Helpdesk services
- Remote support
- Technical support
- Network troubleshooting
- User training
- Hardware installation
Certification
- Certified IT technician, Hopkins Insurance - 8-12-Current
Languages
English
Native or Bilingual
Timeline
IT Technician
Hopkins Insurance Agency
08.2018 - Current
High School Diploma -
Chillicothe High School