Chad Hughes
Babylon,NY
Summary
Extensive years of experience in IT Technical Support with strong experience in Tech Support, Customer support, Windows 10, Hardware configuration, Troubleshooting, Computer configurations etc. Has assisted in technical support process and performance. Backed up data each evening, helping alleviate refinement to improve customer service and support.
Has an installed software updates and vulnerability patches on client based servers to prevent possible threats from penetrating networks.
Proficiently set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Provided exemplary helpdesk service and support to assist customers. Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Has upgraded laptops/desktops, improving speed lost information following malware incident. Results-focused Information Technology professional with strength in diagnostics, repair and customer retention. Proactive leader with strengths in communication and collaboration -Proficient in leveraging broad systems and hardware/software knowledge to promote an exemplary boost in client base. Is also Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
10
10
years of professional experience
Work History
IT Technician
Robert Half
Babylon, NY
02.2020 - 10.2021
- Disassembled computer systems to troubleshoot and resolve hardware issues
- Assisted in technical support process refinement to improve customer service and support
- Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns
- Observed system functioning and entered commands to test different areas of operations
- Configured new employee work stations, including all hardware, software and peripheral devices
- Installed software updates and vulnerability patches on client based servers to prevent possible threats from penetrating networks
- Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Chief Executive Officer
CHR Infrastructure
Brooklyn, NY
11.2017 - 04.2020
- Led organization, established business direction and actualized operational plans to meet goals
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success
- Established start-up Information Technology Company, overseeing strategic planning, market analysis, product development and regulatory compliance
- Analyzed and determined courses of action to align operations and revenue performance with organizational goals
- Engaged operations team to assess current operations and contribute to strategic revitalization for expansion into new market
- Determined revenue and profit impacts of market strategies and led business direction toward profitable channels.
Senior Vice President of Business
Autofriend Leads Inc
Massapequa, NY
03.2017 - 09.2017
- Generated reports to assess performance and make adjustments
- Improved productivity initiatives, coordinating itinerary and scheduling appointments
- Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports
- Optimized productivity, streamlined program efficiency, and boosted profitability
- Mitigated risk by ensuring regulatory compliance for required licensing
- Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums
- Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Systems Engineer
TL Group
Manhattan, NY
09.2013 - 08.2015
- Planned, implemented and integrated updated system-oriented projects
- Developed and tested company-wide servers for printing, file storage and applications
- Provided exemplary helpdesk service and support to assist customers
- Studied network security logs to identify and eliminate outside and internal threats
- Administered application stacks and executed performance tuning to optimize session performance by eliminating performance bottlenecks
- Assisted remote employees and made recommendations on handling system problems at home offices
- Applied system updates to reduce impact to efficiency and equipment
- Analyzed requirements and implemented systems to deliver comprehensive development life cycle solutions
- Engineered, recorded and implemented maintenance to complete system upgrades and improvements with update manager.
IT Technician
Department Of Education Reform
New York, NY
06.2009 - 11.2012
- Observed system functioning and entered commands to test different areas of operations
- Removed malware and viruses from laptops and desktop systems using specialized software
- Assisted in technical support process and performance
- Backed up data each evening, helping alleviate refinement to improve customer service and support
- Upgraded laptops/desktops, improving speed lost information following malware incident.
Education
Bachelor of Arts - Information Technology
SUNY
05.2012 - 03.2006
Bachelor of Science - Physics
Harvard University
06.2023 - 04.2000
Skills
Debuggingundefined
Accomplishments
- Licenses & certifications (certificates available upon request)
- Deploying Exchange Server 2016
- Ethical Hacking: Session Hijacking
- Cloud Computing: Core Concepts
- Data Science: Using Agile Methodology
- SQL Programming
- Overview and Installation
- Windows 10 for IT Pros Essential Training
- Windows 10: Troubleshooting for IT Support, Consistently maintained high customer satisfaction ratings
- Exceeded sales goals by an average of 86% in 2015
Affiliations
Member, CFA Board (2017 - present)
Memberships
Harvard Political Union
Harvard Political Review
Ivy League Game Night Participator
Member of the American Medical Association
Member of the American Psychiatric Association
Member of the COMPtia board
Member of the National Psychotherapy Caucus
Timeline
Bachelor of Science - Physics
Harvard University
06.2023 - 04.2000
IT Technician
Robert Half
02.2020 - 10.2021
Chief Executive Officer
CHR Infrastructure
11.2017 - 04.2020
Senior Vice President of Business
Autofriend Leads Inc
03.2017 - 09.2017
Systems Engineer
TL Group
09.2013 - 08.2015
Bachelor of Arts - Information Technology
SUNY
05.2012 - 03.2006
IT Technician
Department Of Education Reform
06.2009 - 11.2012
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