Abdullah Jaffer
Ypsilanti
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Turo
04.2023 - Current
- Managing a 5 car fleet with Powerhost badge and over 190 trips registered and over 150 5 star reviews
- Prioritized exceptional customer service and quality for each trip with no complaints from guests
Lead Technician
Arbor Computers
05.2019 - Current
- Led a group of computer technicians that deals with hardware and software related computer problems, Troubleshooting, Printer issues, Remote management for business clients, virus removal, custom PC builds
- Provided On-Site IT support to local businesses and international clients in Barcelona Spain which includes of full new PC setups, Network Setup, Server Setup and Configuration, Software installation that is customized for each business (Dentrix, SoPro, Open Dental)
Education
Bachelor of Information Assurance and Cyber Defense -
Eastern Michigan University
12.2025
Skills
- Technical Support
- Network Security
- Leadership
- Computer Hardware & Software
- Windows Systems Administration
- Microsoft Office
- Customer Service
- Asset Tracking
- VMware
- Project Management
Certification
CompTIA Security+ Certification, 07/2024
Timeline
Account Manager
Turo
04.2023 - Current
Lead Technician
Arbor Computers
05.2019 - Current
Bachelor of Information Assurance and Cyber Defense -
Eastern Michigan University