ABDULLAH J.F AHMAD
Dearborn,MI
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales. Proven ability to educate clients, sell products, and provide technical support. Strong communicator with excellent problem-solving skills and a knack for building lasting relationships. Seeking to leverage my expertise in a medical sales role to drive business growth and enhance client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Automotive Service Technician
AAA Roadside – Big House Towing Co
11.2018 - 01.2021
- Managed customer relationships and executed sales growth by serving as lead point-of-contact for service calls and cultivating referral sources
- Utilized logistics software to calculate efficient routes, ensuring excellent customer experience and wait times
- Successfully completed battery technician training, ensuring all safety, legal, and operational protocols are adhered to
- Interacted with dozens of clients daily, ensuring customers are satisfied
- Successfully cultivated new referrals for automotive service from past client’s friends/family members
- Met with customers at site location, performed required automotive service, and followed up via telephone/email to ensure overall satisfaction
- Achieved highest customer satisfaction rate in market (95% overall satisfaction); recognized for on-time and high-quality deliverables
- Completed post-service outbound calls, to ensure customers are aware of surveys and helped to address any outstanding questions/concerns
- Work overtime on regular basis; Weekly average of60 hours per week, with higher demand during winter season
Intro Banker
Quicken Loans – Rocket Mortgage
02.2021 - 11.2021
- Advised customers on loan products, services and financial planning options
- Modified, opened and closed customer loan applications
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect lenders reputation
- Achieved or exceeded personal sales goals on consistent basis
- Built positive relationship with bankers to make sure all customers are in good hands and get taken care of
Sales Representative
Firas Jezzini Allstate Insurance
12.2021 - 03.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Associate
Vroom Rocket Mortgage
04.2022 - 06.2022
- Leveraged social media platforms effectively to showcase available inventory, attract new leads, and maintain ongoing communication with previous customers for potential repeat business.
- Conducted extensive competitor analyses to identify areas for improvement within dealership operations and offerings.
- Collaborated with the marketing team to develop promotional events that generated increased foot traffic and interest in dealership offerings.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
Freight Broker
XPO Logistics - RXO Logistics
09.2022 - 08.2023
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Tracked shipments and trucks out on deliveries.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
Automotive Service Technician
AAA Roadside – Big House Towing Co
02.2024 - Current
- Demonstrated excellent problem-solving skills when diagnosing complex automotive issues in high-pressure situations.
- Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
- Contributed to company''s reputation for outstanding customer service through attentive listening and empathetic communication with distressed clients.
- Ensured safety of both customers and fellow technicians by adhering to strict safety protocols during each service call.
- Prevented potential accidents by conducting thorough safety inspections on each serviced vehicle before releasing it back to the owner.
- Reduced call duration by effectively troubleshooting vehicle issues over the phone prior to dispatching assistance.
- Assisted in the development of new hire training materials, contributing valuable field experience insights to better prepare incoming technicians for success in their roles.
- Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
- Reduced downtime for clients by providing efficient on-site battery replacement services.
- Troubleshot complex electrical issues related to batteries and charging systems, ensuring optimal performance throughout their lifecycle.
- Continually updated personal knowledge and skillset through ongoing professional development opportunities, maintaining expertise in an ever-evolving industry.
- Contributed to business growth by identifying potential sales opportunities during service calls, leading to an increase in revenue from additional products and services.
Education
Bachelor Of Medical Biology - Biology
Wayne State University
Detroit, MISkills
- Excellent communication and relationship management skills; strong technical comprehension (Word, PowerPoint, Excel); coachable; customer service and interaction; working on teams
Hobbies and Interests
Hobbies: Fitness, technology, trading stocks and traveling
Affiliations
Ronald McDonald House Charities
Divine Child Men’s Club
Dearborn Animals Shelter
Certification
Red Cross First Aid Certification
ADDITIONAL INFORMATION
Miscellaneous: Strong desire to build relationships and enter sales industry
Timeline
Automotive Service Technician
AAA Roadside – Big House Towing Co
02.2024 - Current
Freight Broker
XPO Logistics - RXO Logistics
09.2022 - 08.2023
Sales Associate
Vroom Rocket Mortgage
04.2022 - 06.2022
Sales Representative
Firas Jezzini Allstate Insurance
12.2021 - 03.2022
Intro Banker
Quicken Loans – Rocket Mortgage
02.2021 - 11.2021
Automotive Service Technician
AAA Roadside – Big House Towing Co
11.2018 - 01.2021
Bachelor Of Medical Biology - Biology
Wayne State University