Abdullah Sikandar
Dallas,TX
Summary
With over 12+ years of experience in IT and a specialized focus on Salesforce, I bring a unique blend of technical expertise and business acumen to every project. As a Salesforce Solution Architect and Senior Consultant, I have honed my ability to design, implement, and optimize Salesforce solutions across various clouds, including Sales Cloud, Service Cloud, Marketing Cloud, and Field Service Lightning. My 8+ years of experience in Salesforce configuration and technical features, combined with a strong background in business analysis, enable me to bridge the gap between technical teams and business stakeholders effectively.
I am skilled in gathering and analyzing business requirements, translating them into scalable Salesforce solutions, and ensuring alignment with organizational goals. I have led complex Salesforce implementations, leveraging my deep knowledge of tools such as Flow, Process Builder, and Apex to automate processes, enhance user experiences, and drive efficiency. My ability to create custom applications, manage data migration, and configure security models ensures that systems are not only functional but also secure and compliant.
Throughout my career, I have demonstrated strong leadership, mentoring junior team members, managing cross-functional teams, and collaborating with stakeholders to ensure successful project delivery. With a track record of managing end-to-end Salesforce projects, I am dedicated to delivering high-quality solutions that maximize ROI, improve user adoption, and streamline business processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Functional Lead/Salesforce Senior Consultant
AFS (Accenture Federal)
11.2024 - Current
- I led the implementation and customization of Salesforce for the IRS to enhance case management, taxpayer services, and internal efficiencies. The project integrated Salesforce with existing systems, providing agents a unified view of taxpayer interactions. I administered Salesforce CRM for over 200 users, overseeing daily operations, user support, and troubleshooting. I gathered business requirements, designed custom reports and dashboards, and led data migration with a 99% accuracy rate. Additionally, I automated processes using Salesforce tools, trained over 50 users, and managed change requests, ensuring seamless deployment and strong user adoption.
Sr Salesforce SME/Salesforce Administrator
Caldawich/VA
04.2023 - Current
- In the Veterans Affairs project, I was responsible for Salesforce configuration and solution architecture across multiple initiatives. I managed five support and implementation projects, designing custom applications, objects, fields, and reports to meet business needs. I developed formula fields, validation rules, workflows, and approval processes to automate business operations. As a Sr Salesforce Consultant, I coordinated bi-weekly deployments following Agile methodology, and customized the Omni-Channel widget for agent and supervisor use. Additionally, I worked closely with cross-functional teams, provided leadership, and identified training opportunities to enhance team performance.
Sr Salesforce Administrator/Salesforce Solution Architect
United Health Group
01.2016 - 04.2023
- At Optum, I specialized in solution design and configuration across various Salesforce clouds, including Sales Cloud, Service Cloud, Pardot, and Field Service Lightning. I led a team of 10 developers and 2 QA members, overseeing end-to-end implementations and integrations. I resolved customer support issues, specifically with nurses, while troubleshooting Salesforce issues and working on user management, profiles, and permissions. My experience includes automating processes with Flow, Process Builder, and Workflows. I worked closely with cross-functional teams to deliver solutions on time, both individually and collaboratively.
Sr Salesforce Administrator/Scrum Master/Salesforce Solution Engineer
WERNER.INC
Omaha, Nebraska
07.2015 - 12.2015
- At Werner Company, I led multiple Salesforce projects, implementing customized objects across Service Cloud, Sales Cloud, Pardot, and Communities, including Classic to Lightning migration. I conducted feasibility studies and interviews to identify and mitigate project risks, successfully going live with Salesforce across the USA, Singapore, and Europe, supporting over 13,000 users. Using Agile methodology, I managed and mentored a team of 7, guiding them through scrum ceremonies and ensuring successful project delivery. I integrated third-party applications like DocuSign and Sdoc and used tools like Jira, Quip, and Flosum for efficient project management. Additionally, I provided tailored solutions to various business departments by understanding their processes and needs.
Salesforce Administrator / Developer/Business Analyst
HP
Austin, TX
10.2014 - 07.2015
- At HP, I worked independently with multiple teams to support functionalities in Sales Cloud and Service Cloud, customizing Salesforce to meet organizational needs. I conducted interviews and feasibility studies to identify and mitigate project risks, and made enhancements for the UK team. I implemented a private sharing model and security matrix for profiles and roles. Additionally, I developed complex functionalities using Flow and Visualforce pages, ensuring the solution aligned with business requirements. My role also involved gathering and analyzing requirements from the UK-based business team.
Salesforce Admin/Developer / Scrum Master
Dell
Round Rock, TX
08.2014 - 10.2014
- At Dell, I led a Scrum team of over 10 members, managing the implementation of Sales Cloud, Service Cloud, and custom applications. I configured Salesforce based on business requirements and worked on leads, opportunities, accounts, and contacts. I was responsible for writing test plans, conducting system and user acceptance testing, and ensuring data quality and integrity. Additionally, I administered Salesforce user profiles, roles, permissions, and validation rules. I facilitated Agile ceremonies, driving continuous improvement and collaborating with the team on process optimizations.
Salesforce Admin/Project Manager/Scrum Master
MoneyGram. Inc
Frisco, TX
11.2013 - 08.2014
- At Moneygram, I maintained Salesforce user profiles, roles, permission sets, validation rules, and automated processes such as workflows and process builders. I trained new users on Salesforce and identified opportunities for application optimization within Sales and Support teams. Collaborating with management and stakeholders, I ensured that the configuration met both enterprise and individual business unit needs. I also implemented picklists, dependent picklists, validation and formula fields for custom objects. Additionally, I created Use Case and Activity Diagrams using MS Visio, following UML methodology and RUP standards.
Salesforce Admin/ Business Analyst
Mash. Inc
Fort Worth, TX
10.2013 - 11.2013
- At Mash Inc., I was responsible for documentation, managing Salesforce groups, permission sets, users, workflows, and custom objects. I oversaw the entire code development lifecycle, from ideation to deployment, while coordinating code releases and API integrations with other IT teams. I communicated with management, engineers, product managers, and support specialists to address product issues. Additionally, I tracked team velocity and sprint progress, and conducted both individual and group (JAD) sessions with business stakeholders. I also implemented complex stored procedures to enhance system functionality.
Business Analyst / Project Manager
Deloitte, (State of Pennsylvania)
Camp hill, PA
01.2013 - 10.2013
- At Deloitte, I gathered business requirements through user interviews and documented business rules, creating detailed Use Cases based on UML methodologies. I developed custom objects, tabs, and entity-relationship models, implementing validation rules and custom links. Additionally, I configured page and search layouts to organize fields and related lists. I also worked on role hierarchy and sharing rules to manage visibility and access control.
Salesforce Admin/Scrum Master/Developer
Homesite Insurance
Boston, MA
10.2012 - 12.2012
- As a Scrum Master/.Net Developer, I created product concepts aligned with company strategy and worked within an Agile SDLC process (Scrum). I reviewed requirements, identified gaps, and provided leadership by working closely with the Quality Assurance Manager. Responsible for QA schedules and timelines, I wrote and executed test cases, and prepared functional specification documents, including data flow and process diagrams. I also served as the interface between the team and clients, ensuring alignment between current and future state processes.
Business Analyst/IT Analyst/Project Coordinator
British Petroleum
Warrenville, IL
07.2012 - 10.2012
- At BP, I analyzed business needs to identify problems and propose solutions, coordinating with stakeholders to define project scope. I developed detailed project plans, managed risks, and ensured effective communication between IT and business teams. As a Technical Analyst, I gathered requirements using elicitation techniques and optimized database queries. I created Business and Functional Requirement Documents, technical reports, and user manuals while managing project status meetings and delivering regular updates to clients.
Education
Masters - Computer Science
University of New Haven
Connecticut, USA08.2012
Skills
- Salesforce Administrator
- Salesforce Configurator
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Field Service Lightning
- Health Cloud
- Paradot
- Experience Cloud
- Flow
- BRD
- FRD
- UML Diagrams
- Requirement Traceability Matrix
- System Design Document
- Agile Ceremonies
- Sprint grooming session
- Sprint Planning
- Demo
- Retrospective
- Daily Stand up Meeting
- Classic to Lightning migration
- Functional Test plans
- SDLC life cycle
- Pardot
- Knowledge
- Live Agent
- Communities
- Migration to Lightning
- Lightning Record Pages
- Lightning apps
- Qualtrics
- Echo Sign
- Zpaper
- Docusign
- Sdoc
- Field dumper
- Agile Accelerator
- JIRA
- Skuid
- Rally
Certification
- Certified Scrum Master
- Certified Safe Practitioner 5.0
- Certified in Copado
- Certified in Flosum
- Salesforce Certified Einstein Analytics and Discovery Consultant
- Salesforce Certified Community Cloud Consultant
- Salesforce Certified Integration Architecture Designer
- Salesforce Certified System Architect
- Salesforce Certified Marketing Cloud Consultant
- Salesforce Certified Development Lifecycle and Deployment Designer
- Salesforce Certified Nonprofit Cloud Consultant
- Salesforce Certified Field Service Lightning Consultant
- Salesforce Certified Data Architecture and Management Designer
- Salesforce Certified Application Architect
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Platform App Builder
- Salesforce Certified Identity and Access Management Designer
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Advanced Administrator
- Salesforce Certified Sharing and Visibility Designer
- Salesforce Certified Marketing Cloud Email Specialist
- Salesforce Certified Platform Developer I
- Salesforce Certified Pardot Specialist
- Salesforce Certified Administrator
- Salesforce Certified CPQ Specialist
- Salesforce AI
Languages
English
Professional
Urdu
Professional
Arabic
Limited
Punjabi
Elementary
Timeline
Salesforce Functional Lead/Salesforce Senior Consultant
AFS (Accenture Federal)
11.2024 - Current
Sr Salesforce SME/Salesforce Administrator
Caldawich/VA
04.2023 - Current
Sr Salesforce Administrator/Salesforce Solution Architect
United Health Group
01.2016 - 04.2023
Sr Salesforce Administrator/Scrum Master/Salesforce Solution Engineer
WERNER.INC
07.2015 - 12.2015
Salesforce Administrator / Developer/Business Analyst
HP
10.2014 - 07.2015
Salesforce Admin/Developer / Scrum Master
Dell
08.2014 - 10.2014
Salesforce Admin/Project Manager/Scrum Master
MoneyGram. Inc
11.2013 - 08.2014
Salesforce Admin/ Business Analyst
Mash. Inc
10.2013 - 11.2013
Business Analyst / Project Manager
Deloitte, (State of Pennsylvania)
01.2013 - 10.2013
Salesforce Admin/Scrum Master/Developer
Homesite Insurance
10.2012 - 12.2012
Business Analyst/IT Analyst/Project Coordinator
British Petroleum
07.2012 - 10.2012
Masters - Computer Science
University of New Haven
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